Customer Service Representative

8 hours ago


Camden, New Jersey, United States Subaru Full time

**Job Summary**

We are seeking a highly skilled Customer Advocate to join our team at Subaru. As a key member of our customer support team, you will be responsible for providing exceptional service and support to our retail customers, contacts, and retailers.

**Key Responsibilities**

  • Respond to customer inquiries and resolve vehicle problems and retailer issues in a non-scripted environment.
  • Act as an advisor to consumers and retailers in resolving inquiries regarding Subaru products and retailers.
  • Manage customer case loads and ensure follow-up and case closure is handled in accordance with department standards.
  • Makes effective financial decisions related to customer goodwill and Policy Adjustment Request (PAR) on a case-by-case basis.
  • Works with retailers, field staff, or departmental liaisons to resolve customer issues.

**Requirements**

  • Excellent phone skills and ability to demonstrate a high level of service to others.
  • Ability to work independently to resolve complex customer issues.
  • Excellent negotiation skills and ability to multi-task.
  • Ability to follow detailed procedures and ensure accuracy.
  • Ability to work well in a team environment.

**Education/Experience Requirements**

Bachelor's degree preferred with 2-4 years of experience.



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