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Helpdesk Support Specialist

2 months ago

Buffalo, New York, United States Lactalis American Group , Inc. Full time
About the Role

We are seeking a highly skilled Helpdesk Administrator II to join our USA IT Team in Buffalo, NY. As a key member of our team, you will provide technical support to end-users, troubleshoot and resolve technical issues, and perform hands-on fixes at the desktop level.

Key Responsibilities
  • Respond to help requests from end-users in a courteous and professional manner, documenting the entire support lifecycle.
  • Prioritize and schedule problem resolution, escalating issues when necessary to experienced technicians.
  • Use software updates, drivers, knowledge bases, and online resources to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems, developing help sheets and FAQs for end-users.
  • Maintain and report on operational systems, such as backup and monitoring.
Requirements
  • Two years' professional experience in a related field or equivalent in pursuit of a degree.
Skills and Abilities
  • Strong knowledge of IT systems, including Microsoft Windows workstation operating systems, Microsoft Office products, PC hardware break/fix troubleshooting, and IOS and Android mobile devices.
  • Domain services: MS Active Directory, DNS, DHCP, Printer Server, File Sharing, and Office 365 Administration.
  • Familiarity with Citrix, Microsoft Windows Server operating systems, SAP and/or iSeries, IBM Domino and Lotus Notes, and basic knowledge of switching and routing.
What We Offer

We offer a competitive salary of $28-$30 per hour and the opportunity to work with a dynamic team in a fast-paced environment.