Helpdesk Administrator II

3 weeks ago


Buffalo, New York, United States Lactalis Full time
About Lactalis

Lactalis is the world's largest dairy company, with a rich history dating back to 1933. Our company is built on a foundation of AMBITION, ENGAGEMENT, and SIMPLICITY. We are dedicated to building a diverse, inclusive, and authentic workplace, where our employees can thrive and grow.

Job Summary

We are seeking a highly skilled and motivated Helpdesk Administrator II to join our USA IT Team in Buffalo, NY. As a key member of our team, you will provide technical support to end-users, troubleshoot and resolve technical problems, and perform hands-on fixes at the desktop level.

Key Responsibilities
  • Respond to help requests from end-users in a courteous and professional manner, documenting the entire support lifecycle.
  • Prioritize and schedule problem resolution, escalating problems when required to the appropriately experienced technician.
  • Use software updates, drivers, knowledge bases, forums, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Evaluate documented resolutions and analyze trends for ways to prevent future problems, developing help sheets and frequently asked questions lists for end-users.
  • Maintain and report on operational systems such as backup and monitoring.
Requirements
  • Two years' professional experience in a related field or the equivalent in pursuit of a degree.
Skills and Abilities
  • Strong knowledge of IT systems, including Microsoft Windows workstation operating systems, Microsoft Office products, PC hardware break/fix troubleshooting, IOS and Android mobile devices, and domain services such as MS Active Directory, DNS, DHCP, Printer Server, and File Sharing.
  • Familiarity with Citrix, Microsoft Windows Server operating systems, SAP and/or iSeries, IBM Domino and Lotus Notes, and basic knowledge of switching and routing.
Salary

$28-$30 per hour



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