Helpdesk Administrator II

1 week ago


Buffalo, New York, United States Lactalis American Group Full time
Join the Lactalis American Group Team

As a Helpdesk Administrator II, you will provide technical support to end-users, resolving issues and improving the overall user experience. This role involves working with various software and hardware systems, identifying and resolving technical problems, and collaborating with the IT team to ensure seamless operations.

Key Responsibilities:
  • Respond to help requests from end-users in a professional and courteous manner.
  • Document the support lifecycle, including origin, steps taken, and resolution.
  • Prioritize and schedule problem resolution, escalating issues when necessary.
  • Use software updates, drivers, knowledge bases, and online resources to aid in problem resolution.
  • Identify and learn software and hardware used by the organization.
  • Perform hands-on fixes, including installing and upgrading software, installing hardware, and configuring systems and applications.
  • Evaluate documented resolutions and analyze trends to prevent future problems.
  • Develop help sheets and frequently asked questions lists for end-users.
  • Maintain and report on operational systems, including backup and monitoring.

About Lactalis American Group

Lactalis American Group is a leading dairy company with a strong presence in the USA. We offer a range of dairy brands and products, and our team is dedicated to building a diverse, inclusive, and authentic workplace. If you're passionate about technology and customer support, we encourage you to apply for this exciting opportunity.

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