Cake Shop Guest Relations Specialist

2 weeks ago


Durham, North Carolina, United States Nothing Bundt Cakes Full time

Become a Key Member of Our Team as a Customer Experience Associate at Nothing Bundt Cakes

The Customer Experience Associate at Nothing Bundt Cakes is responsible for fostering a friendly and inviting atmosphere for our patrons, offering innovative solutions for their special occasions while promoting our delightful cakes. As the initial point of interaction in our bakery, you play a vital role in engaging with our customers, creating joyful experiences, and ensuring a memorable visit.

Key Responsibilities:

  • Warmly welcome both walk-in and phone customers with authentic enthusiasm and readiness to assist, recognizing their preferences and requirements, while adhering to Nothing Bundt Cakes' service standards to guarantee an exceptional customer experience.
  • Exhibit comprehensive product knowledge to inform customers about Nothing Bundt Cakes' cake varieties, sizes, flavor profiles, pricing, special offers, and related retail items.
  • Recommend additional products such as balloons, candles, and greeting cards to enhance the celebration experience.
  • Efficiently and accurately process customer orders using the point-of-sale system, encouraging customers to join the Nothing Bundt Cakes Email Club for exclusive promotions and ongoing engagement.
  • Ensure the bakery is clean and well-organized, which includes regular sweeping, mopping, and cleaning of surfaces, windows, and countertops.
  • Restock retail items and cake displays to maintain an attractive presentation.
  • Support the Crafter in preparing cake decorations and packaging materials as needed.
  • Comply with health and safety regulations, as well as Nothing Bundt Cakes' policies and procedures, including maintaining a professional appearance and personal hygiene standards.
  • Demonstrate consistent attendance and punctuality in the workplace.

Core Values and Competencies:

  • Servant's Heart


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