Specialty Beverage Specialist

2 weeks ago


Durham, North Carolina, United States Shaner Hotel Group Full time
Job Overview

As a key member of our team, you will be responsible for providing exceptional service in our Reserve Coffee Shop. Your role will encompass the preparation and serving of high-quality coffee and tea beverages, ensuring that every guest enjoys a memorable experience.

Key Responsibilities
  • Availability to work a flexible schedule, including weekends and holidays, to support business operations.
  • Adherence to state sanitation and health regulations, maintaining a clean and organized workspace.
  • Regularly replenishing items and assisting in the service of grab-and-go offerings.
  • Effectively handling and resolving guest complaints to ensure satisfaction.
  • Assisting with inventory management as scheduled.
  • Preparing a variety of coffee and tea beverages for our customers.
  • Accurate cash handling and recording of customer orders.
  • Grinding and brewing coffee to perfection.
  • Conducting regular stock checks and placing orders as necessary.
  • Following operational policies and procedures diligently.
  • Maintaining punctuality and consistent attendance.
  • Contributing positively to the work environment.
Qualifications
  • High school diploma or equivalent.
  • Effective communication skills in English; Spanish is a plus.
  • Minimum one year of experience in guest service.
  • Ability to communicate clearly and legibly.
  • Basic arithmetic skills.
  • Previous training in guest relations is preferred.
About Shaner Hotel Group

Shaner Hotels is a leading hospitality owner-operator and management company, recognized for its excellence in the industry. With a diverse portfolio of over 65 properties across various locations, we are committed to providing outstanding services to our guests and partners. Our team is dedicated to fostering a positive work environment and delivering exceptional experiences.
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