Food Service Operations Director

7 days ago

Durham, North Carolina, United States Nothing Bundt Cakes - DurhamChapel Hill Full time
Job Description

Job Title: Bakery Manager

Job Summary:

The Nothing Bundt Cakes - Durham/Chapel Hill Bakery Manager is responsible for leading the team and day-to-day operations of the bakery. This includes all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, profit and loss management, and inventory control.

Key Responsibilities:

  • Team Leadership:
    • Prioritize the guest experience, model superior guest engagement, and foster a positive work environment.
    • Recruit and select talent, ensure performance expectations are clearly communicated, and provide proper training to execute responsibilities effectively.
    • Engage frequently with team members to gain insight into workload and progress, address any challenges, and course-correct as needed.
    • Provide continuous coaching and follow-up to develop team members and manage performance, deliver constructive feedback, conduct quarterly reviews, and address any performance issues in a timely and effective manner.
    • Delineate the role of Assistant Manager, assign specific responsibilities to support the ongoing leadership of the bakery team and operation.
    • Identify future leaders, cross-train team members as appropriate, build individual capabilities, and ensure adequate bakery coverage.
    • Maintain hands-on knowledge of all bakery roles and step in regularly to perform various responsibilities as business needs dictate.
  • Business Operations:
    • Facilitate the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
  • Special Order Fulfillment:
    • Manage special-order fulfillment via web and email for individual guests and corporate accounts, as well as large, complex orders and deliveries.
  • Productivity and Inventory Management:
    • Create and communicate weekly sales productivity goals, cake production plans, and team schedules, and adjust bakery coverage based on changing business trends.
    • Set inventory par levels based on production demand and sales forecasts, monitor stock levels, process weekly supply orders, and conduct monthly inventory.
  • Quality and Safety:
    • Ensure Nothing Bundt Cakes product, service, bakery environment, and visual merchandising standards are consistently upheld, and all bakery operations adhere to food and health safety standards and Nothing Bundt Cakes policies and procedures.
  • Financial Management:
    • Manage all controllable expenses, including labor, cost of goods sold, maintenance, and supplies, to maximize profitability.
  • Administrative Functions:
    • Perform administrative functions, including payroll processing, sales, labor, and product inventory reporting, and basic accounting procedures.
  • Local Marketing:
    • Lead proactive community outreach to increase brand visibility in the market and engage in brand-aligned events while responding appropriately to external requests for Nothing Bundt Cakes contributions.
    • Coordinate special event participation with local businesses, schools, and other community organizers.

Core Values and Leadership Competencies:

  • Servant's Heart:
    • Go above and beyond to support and develop the team and create a superior guest experience.
    • Keep the good of the team and guests ahead of personal interests or gain.
    • Lead by example and display humility and empathy for others.
  • Spirit of a Champion:
    • Demonstrate an intense drive, a commitment to excellence, and a passion to succeed.
    • Seize 100% ownership of responsibilities, with zero excuses for issues within direct control.
    • Operate with a sense of urgency, exercise sound judgment, and seek feedback to improve performance.
  • Genuine Connections:
    • Project warmth, enthusiasm, and optimism that attracts and energizes others.
    • Build positive, productive relationships and communicate often and openly.
    • Serve as a strong Cake Celebrity/Brand Ambassador in the local community.

Knowledge, Skills, and Abilities:

  • Understand basic retail math and profit and loss principles, including the specific levers that drive sales and profitability.
  • Have the ability to interpret and analyze business and financial data, identify areas of strength and improvement opportunity, and determine appropriate action plans to address issues.
  • Lead with an unwavering guest focus and exhibit strong interpersonal skills, with the ability to engage, empower, and motivate a team and communicate effectively in both oral and written form.
  • Excel at delegating duties, communicating clear expectations, directing others' work, and managing performance.
  • Be highly organized and resourceful, balance multiple priorities, and demonstrate strong follow-up skills.
  • Possess strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions, and take the appropriate courses of action.
  • Demonstrate strong learning agility, with a passion to grow and excel.

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