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Guest Services Coordinator

2 months ago

Durham, North Carolina, United States Washington Duke Inn & Golf Club Full time

At Washington Duke Inn & Golf Club, we offer a sophisticated yet welcoming environment, ideal for enjoying a delightful meal after a day of golf or business meetings.

We are committed to delivering an exceptional guest experience and are in search of a dedicated and polite Guest Services Coordinator to enhance our team.

Benefits:
• Comprehensive Health, Dental, and Vision Coverage
• Short-term and Long-term Disability Insurance
• Critical Illness and Accident Coverage
• Life Insurance
• 8 Paid Holidays
• 401k Plan with Employer Match (eligibility after 6 months)
• Complimentary Parking and Employee Meals
• Discounts for Family and Friends
• Employee Assistance Program (EAP)

Opportunities for Advancement
Key Responsibilities:
• Welcome all guests upon arrival and extend warm farewells upon departure.
• Exhibit a clear and pleasant telephone demeanor, ensuring effective communication with guests.
• Provide guests with menus, wine lists, and other relevant information.

• Maintain a thorough understanding of food and beverage pricing, service standards, menu highlights, operational hours, and special events.


• Follow established protocols for reservations and confirmations.
• Be knowledgeable about accommodations for guests with disabilities and communicate effectively with them.
• Assist in the setup and breakdown of food and beverage displays.
• Adhere to all safety and life procedures.
• Previous experience as a host or in a related restaurant role is preferred.
• Ability to lift items weighing up to 20 pounds.
• Strong English language skills, both written and verbal, to interact with guests and team members.
• Willingness to engage in walking or standing for extended periods.