AV/IT Support Specialist

5 days ago

New York, New York, United States Legends Hospitality Full time
About Legends Hospitality

Legends Hospitality is a premium experiences company with a global presence, offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision.

The Role

We are seeking an IT Support Specialist to join our team, responsible for providing technical support for Point of Sales Ticketing and POS hardware/software, troubleshooting basic infrastructure problems, and overseeing software maintenance of various POS, AV, and computer applications.

Key Responsibilities
  • Ensure pre-opening walk-throughs are completed to ensure all systems are operational prior to daily opening of the operation
  • Provide technical support for Point of Sales Ticketing and POS hardware/software
  • Provide troubleshooting for basic infrastructure problems, escalating to external providers as necessary
  • Oversee software maintenance of various POS, AV, and computer applications
  • Ensure replacement of defective POS and related hardware
  • Ensure inventory of all computer and POS hardware and network devices is maintained and ensure broken equipment is repaired and replaced
  • Troubleshoot A/V exhibit related issues, identifying root cause and implementing solutions
  • Assist with the setup for special events, including but not limited to video conferencing and general Event audio and video
  • Ensure Legends' IT infrastructure is maintained in line with company standards
  • Provide timely responses to technical support issues and ensure all details and resolutions are entered into Legends' ticketing system
  • Work with outside partners on implementation, maintenance and support of desktop
  • Maintain a thorough knowledge of the organization and adhere to all organizational technology standards
  • Maintain a high level of system support to end-users at all times
  • Responsible for communicating and promoting IT standards and ensure they are followed in their facility
  • Ensure good systems documentation is maintained
Requirements
  • Minimum of 1-3 years of IT focused experience
  • 3+ years of application support experience in an environment with more than 200 users
  • BS/BA with relevant work experience preferred
  • Excellent knowledge and experience of supporting PC and/or POS system hardware
  • Good understanding of networking concepts and troubleshooting including TCP/IP, VLAN's, wireless LANs
  • Performance driven, with outstanding interpersonal skills and a strong working knowledge of the technical requirements outlined above
  • Ability to motivate a team to work together in a most efficient manner
  • Eagerness to work in a rapidly changing, diverse environment and a willingness to accept ownership and responsibility of the IT infrastructure to ensure its 24/7 availability
  • Ability to lift and carry items weighing 10-30 pounds, occasionally 50 pounds
  • Flexibility to be work weekends and to work before, during and after all events (including late nights and weekends)
Compensation

$25 - $30/hour + a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k)

Working Conditions

On-site: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls.

The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

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