IT/AV & Collaboration Specialist
11 hours ago
MongoDB is seeking a highly skilled IT/AV & Collaboration Specialist to join our team. As a key member of our IT Enterprise Collaboration team, you will play a critical role in providing exceptional support to our global offices and remote employees.
Key Responsibilities- Configure, deploy, and maintain end-user hardware and conference room devices, with a focus on automation and efficiency.
- Provide top-notch technical support to our colleagues, investigating and resolving issues in a timely and professional manner.
- Administrate our SaaS applications, integrating them to automate repetitive tasks and improve workflows.
- Collaborate with our Corporate Communications, Workplace, and Video Production teams to ensure seamless execution of events and messaging.
- Develop and maintain detailed documentation of work completed, using this information to create self-service resources and improve user guides.
- 4+ years of experience in an end-user support role, with a focus on technical assistance and troubleshooting.
- Hands-on familiarity with MacOS and Windows troubleshooting and administration.
- Ability to remain composed and provide exceptional service to executives and senior leadership.
- Intermediate understanding of office network infrastructure and experience with integrating multiple SaaS products.
- Strong diagnostic and troubleshooting skills, with experience in conference room and office AV technology.
- Experience with Crestron, Bi-amp Tesira, and Dante networking, as well as video or audio production for live events.
- Ability to travel to US and global offices, as needed.
MongoDB is committed to providing a supportive and enriching culture for our employees. We offer a competitive salary range of $45,000-$88,000 USD, as well as a comprehensive benefits package, including equity, flexible paid time off, and a generous parental leave policy.
We believe in personal growth and mentorship, and we're committed to developing a strong technical voice within our organization. If you're a motivated and detail-oriented individual with a passion for technology and collaboration, we encourage you to apply for this exciting opportunity.
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