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AV Technology Specialist

2 months ago

New York, New York, United States SourcePro Search, LLC Full time
Job Title: AV Technology Specialist

We are seeking an experienced AV Technology Specialist to join our team at SourcePro Search, LLC. This role requires a strong background in video conferencing and live productions events and operations.

Key Responsibilities:
  • Co-administer the firm's global conference room meeting technology systems, equipment, and resources.
  • Supervise vendor installation, troubleshooting, and programming of meeting technology systems throughout the firm.
  • Oversee resolution of all maintenance issues and work with vendors to minimize room downtime globally.
  • Maintain and monitor the firm-wide video conference calendar of events.
  • Provide hands-on support for high-level meetings and events, serving as an ad-hoc webinar producer when required.
  • Develop and maintain AV content best practices guides for common business use cases.
  • Consult with customers and external clients concerning event setup and needs.
  • Conduct planning and operational meetings as required to ensure successful meeting event delivery.
  • Serve as Video Conference endpoint co-administrator, onboarding conference endpoints, evaluating, and optimizing settings for business use cases.
  • Mentor local office IT Analysts in all aspects of meeting support.
  • Oversee team performance and ensure consistent service delivery excellence.
  • Maintain equipment maintenance schedules and preventative maintenance plans and procedures.
  • Serve as a Subject Matter Expert for all meeting technology applications (Zoom, Webex, Teams, etc.).
  • Provide effective management, guidance, and support to vendors and service providers.
  • Track and manage vendor labor and equipment invoices for approval by management.
  • Manage and maintain the AV asset inventory system/documentation.
  • Monitor meeting technology application and room usage, providing routine reports to management.
  • Identify technology trends and recommend system improvements.
  • Co-lead weekly team meetings to review upcoming meetings, develop skills, and reinforce best practices, maintaining consistency across offices/regions.
  • Work beyond scheduled hours as necessary, travel as requested, and flex schedule as business requires.
Requirements:
  • Bachelor's degree (preferred) or equivalent experience.
  • At least 5 years of experience in coordination involving video conferencing and live productions events and operations.
  • At least 5 years providing direct support to customers in the areas of audio visual and video conferencing technologies.
  • At least 5 years of experience configuring, installing, and maintaining AV systems and related devices.
  • At least 5 years of experience in LAN, WAN, and network systems support and management.
  • At least 5 years of corporate audio-visual and/or legal service support.
  • Extensive knowledge and experience with video and audio-visual systems, programming, and product/components.
  • Extensive knowledge and experience with video conferencing and webinar technologies, including Zoom, Webex, and Microsoft Teams.
  • Ability to provide a wide range of A/V technical support.
  • Extensive knowledge of camera, lighting, and audio techniques.
  • Proficiency in event coordination (live and virtual).
  • Proficiency in working with a wide range of AV equipment, including video conferencing equipment, LCD screens, lighting, and sound systems.
  • Must be responsible, self-motivated, self-starter, personable, and well-organized.
  • Ability to manage multiple tasks simultaneously.
  • Advanced to expert knowledge of networking technologies, cabling topologies, and related applications.
  • Strong interpersonal skills, ability to work with diverse groups.
  • Expert knowledge of customer service principles and practices.
  • Excellent written and verbal communication skills.