Branch Operations Manager

2 days ago


Phoenix Arizona, United States MasterCorp, Inc. Full time
{"title": "Branch Manager", "description": "Job Summary

MasterCorp, Inc. is seeking a highly skilled Branch Manager to oversee the branch operation functions, including hiring staff, facilitating associate training and development, building strong client relationships, and creating and implementing strategies to improve productivity and sales performance to achieve the branch\u2019s financial targets.

Key Responsibilities
  • Identify potential clients, generate proposals, and close new business to achieve the financial and sales goals for the branch.
  • Actively source and update Salesforce for prospects and new business.
  • Promote the brand by attending networking events and participating in trade associations.
  • Develop and maintain client relationships to ensure client satisfaction and retention.
  • Provide oversight and support Blue Chip clients based on established business guidelines.
  • Ensure team conducts inspections using company-approved technology.
  • Conduct effective workforce management to include managing labor costs and productivity.
  • Conduct weekly operations meetings and ensure team is participating in quarterly training sessions and development meetings.
  • Partner with Operations teams to formulate and implement operational efficiencies that improve overall quality.
  • Develop and implement action plans that promote business growth and strong client relations.
  • Manage and ensure effective communication between Building Owners, Office Management, and all corporate departments.
  • Ensure onboarding schedules for all new hires and account transitions are completed and implemented.
  • Track and analyze profitability, costing, and bidding strategies of ongoing programs as well as special situations and new businesses operations.
  • Ensure that MCS\u2019 policies and procedures are followed by managers and supervisors and perform coaching and counseling as needed.
  • Provide MasterCorp systems training to all staff, necessary to facilitate the day-to-day janitorial.
  • Participate, as needed, in special department projects.
  • Effectively use and understand MasterCorp\u2019s scheduling program, MasterMind.
  • Foster constant, open, and transparent communication with all departments, including the Operations and Specialty teams.
", "lang_code": "en-US"}

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