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Branch Manager

2 months ago

Phoenix, United States Kuehne Nagel Full time
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Phoenix is looking for a new Branch Manager to join our Administration team. Your Role Your role as a Branch Manager is responsible for leading the growth and development of our people and delighting our customers both existing and new, whilst creating and inspiring a culture that enables Kuehne+Nagel to be the best place to do business with and to work. Your Responsibilities
  • Foster the branchâs culture that embodies the KN behaviors, expectations and build close and meaningful working relationships across the KN organization.
  • Demonstrate agile mindset, embrace change, lead by example, listen attentively to understand.
  • Manage working conditions to maintain a healthy and balanced work environment.
  • Communicate continually and frequently with employees at all levels.
  • Conduct team meetings, group meetings and regular check-ins.
  • Bring the voice of the customer into the business, crossing BU & FU borders, enabling a One Kuehne+Nagel vision and share of wallet focus across customer platforms.
  • Engage in succession planning - help qualified personnel to pursue career opportunities within the company.
  • Evaluate employees on a regular basis, through continuous feedback and the performance review processes.
  • Make sure that employees are engaged and motivated.
  • Responsible for the Branch P&L. Understand and own costs and profit drivers for the branch and how that contributes to broader commercial success.
  • Applies financial and risk assessment techniques to evaluate commercial opportunities.
  • Generates new profit making initiatives while applying risk and return criteria.
  • Monitor market developments.
  • Investigate what competitors in the local market are doing and decide how to position KN in the local market.
  • Promote KN products and services in the local market.
  • Be on the lookout for which markets and customers to target.
  • Engage in acquisition of new customers.
  • Remain involved in the generation and presentation of proposals to the top clients in your territory.
  • Remain involved in the preparation and revision of RFCs.
  • Make sure that CS staff engages in upselling and cross selling.
  • Increase branch and business field conversion rates.
  • Translate customer requirements into tasks, which the CCL can deliver to support exceptional customer experience.
  • Support the CCLâs to capture feedback and help to resolve issues between OCCâs and CCLâs to ensure a one KN approach.
  • Align leadership and management methods in the branch, ensuring consistency, fairness and equity.
  • Make sure that the different departments and teams are aware of what others are doing, and the effects they have on each other, on the branch and on KN.
  • Ensuring that the branch and itâs organization follows the Code of Conduct and Catalogue of Competence, well as other relevant guidelines.
Your Skills and Experiences
  • Bachelors / First University Degree: Supply Chain Management
  • Leadership Experience Direct leadership: 5 years
  • Customer Management: 5 years
  • People Management
  • Knowledge of KN operations, products, services and processes
  • Customer Relationship Management
  • Customer Satisfaction Management
Good Reasons to Join There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.