Security Operations Manager
2 days ago
**Job Summary:**
Allied Universal is seeking a highly skilled and experienced Security Operations Manager to join our team. As a key member of our branch operations, you will be responsible for the day-to-day management of an assigned client portfolio, ensuring seamless delivery of security services and exceptional client satisfaction.
Key Responsibilities:
- Primary client contact person for assigned portfolio of accounts, responsible for regular face-to-face client interaction and proactive resolution of operational issues.
- Maintain ongoing and proactive client contact, including site visits, meeting attendance, timely response and follow-up, phone calls, lunches, and other special events.
- Utilize branch and corporate resources to define, address, and resolve client issues, including personnel/staffing concerns, service issues, execution of company programs, officer performance issues, or other service-related items.
- Ensure all post requirements are current and complete at assigned portfolio, including current post orders, BSIS training compliance, staff training, vehicle policy compliance, uniform and appearance standards, and other staff and client relations policies.
- Ensure staff at assigned portfolio accounts meets all client and company standards, and that policies regarding coaching and discipline are followed consistently, employee complaints are promptly reported, investigated, and resolved, and compliance with all employee relations policies is followed consistently.
- Assist in coaching, developing, and training branch staff to meet branch needs, including oversight in company policy execution, assistance in completing projects, and providing support to branch staff to effectively perform their job duties.
- Work closely with Sales team assigned to region, participating in sales presentations, sales calls, and sales events.
- Directly responsible for new account start-ups and transitions, ensuring staffing levels are met, training and uniform issues are addressed, and physically participating in start-up activities to ensure a smooth transition.
- Ensure oversight and regular use of financial reports to manage key branch measurements, such as overtime and scheduling efficiency for assigned client portfolio.
- Attend and actively participate in management meetings within region and at corporate, observing operations and making suggestions for improved efficiency, including providing ideas and plans for growth and improvements within the assigned portfolio, branch, or company-wide.
Requirements:
- Bachelor's Degree in Sales, Marketing, or Business preferred, with a minimum of five years related experience with progressive managerial responsibilities.
- Prior experience in the security industry highly desired, with experience in scheduling, operations, or other functions of the security industry a plus.
- Possess a valid Driver's License with at least one year of driving experience, a clean driving record, and the ability to safely operate a vehicle.
- Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines.
- Ability to write effective and concise reports in neat, legible handwriting required, with a working knowledge of Microsoft Office software a considerable plus.
- Professional, articulate, and able to use good independent judgment and discretion, with outstanding verbal and written communication skills required.
- Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player.
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