Customer Service Representative

2 days ago


Benton Harbor, Michigan, United States Vomela Specialty Company Full time
Job Summary

Vomela Specialty Company is seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing orders, and ensuring timely delivery of products.

Key Responsibilities:

  • Work closely with clients to understand their needs and preferences.
  • Process requests for quotes and proposals, ensuring timely delivery and accuracy.
  • Communicate effectively with internal teams to ensure seamless order processing.
  • Coordinate installations and resolve customer complaints in a timely and professional manner.
  • Enter orders and jobs, and process art set-up jobs.
  • Generate and monitor daily, weekly, and monthly order reports and inventory reports.

Requirements:

  • High School diploma or equivalent.
  • Two years of college preferred.
  • One year of experience in customer relations.
  • Excellent interpersonal and communication skills, with the ability to problem-solve and work under pressure.
  • Ability to fluently communicate in English, both in writing and verbally.
  • Strong customer orientation and business judgment.
  • Excellent organizational skills and attention to detail.
  • Critical thinking and analytical skills.
  • Exceptional reasoning ability.
  • Understanding of print production and computer proficiency.

Benefits:

  • Comprehensive benefit package, including a 401k.
  • A financially stable, customer-focused environment with opportunities for long-term career growth.

Location: Benton Harbor, MI

Job Type: Full-time Employee

Vomela Specialty Company is an Equal Opportunity Employer.



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