Customer Service Representative

3 days ago


Benton Harbor, Michigan, United States Randstad Full time
Customer Service Representative Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our contact center, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring their satisfaction.

Key Responsibilities:
  • Manage inbound calls, emails, and chats to resolve customer issues and provide troubleshooting information.
  • Help customers resolve issues, place orders, and schedule service while ensuring their satisfaction.
  • Negotiate and diffuse escalated customer interactions by demonstrating soft skills and issue ownership.
  • Manage and maintain your schedule through our computer systems, including logging in and out, time off requests, and ensuring timecard accuracy.
  • Earn commission by selling extended service plans and accessories.
  • Multitask while using different systems and technologies.
Requirements:
  • 1 year of customer service experience, with 1 year of call center experience preferred.
  • High School Diploma or GED equivalent.
  • Ability to work 40 hours per week.
  • Must be willing to submit to a background check and drug screen.
What We Offer:
  • A competitive hourly rate of $14.50.
  • A great work schedule with no weekends and 6 observed holidays.
  • Opportunities for career growth and advancement.
  • A comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution.

We are an equal opportunity employer and welcome applicants from diverse backgrounds. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.



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