Client Support Administrator

2 weeks ago


Austin, Texas, United States HSM Solutions Full time

Customer Service Admin - 1st Shift

Job Category: HSM Solutions Requisition Number: CUSTO05439

Job Overview

As a vital member of our team, the Customer Service Admin plays a crucial role in fostering strong relationships with our clients to enhance customer loyalty.

Key Responsibilities:

  1. Establish and maintain professional business relationships with customers.
  2. Process incoming orders, ensuring accuracy and timely customer confirmations.
  3. Act as a liaison between production and clients to facilitate smooth operations.
  4. Handle incoming calls with professionalism and courtesy.
  5. Maintain and update the customer database efficiently.
  6. Address customer inquiries promptly and effectively.
  7. Communicate customer needs and expectations to the production team in a timely manner.
  8. Provide sales support by matching and filing orders accurately.
  9. Adapt to changes and perform additional tasks as assigned by management.
  10. Assist with receiving duties, including processing paperwork and inventory entry.

This position requires significant time spent on the phone with customers, taking orders, answering queries, and resolving issues to build a cohesive relationship. Responsibilities also include order entry into the system and coordinating with corporate credit for necessary approvals. Ensuring order accuracy post-entry and managing documentation is essential.

Additionally, the role involves following up on delivery commitments, serving as a communication bridge between customers and the production department, handling sample requests, managing monthly inventory, and participating in training for continuous improvement.

Minimum Qualifications:

  • Proficient in computer systems, preferably JD Edwards.
  • 1-3 years of experience in customer service or a related field.
  • Familiarity with office equipment such as fax machines, copiers, scanners, and calculators.
  • Proficient in Microsoft Word, Excel, and Outlook.

Education:

High School Diploma or GED is required.

Equal Opportunity Employer:

We are committed to providing equal employment opportunities to all individuals, including protected veterans and individuals with disabilities.



  • Austin, Texas, United States Openwork, LLC Full time

    Job OverviewWe are seeking a dedicated Client Support Specialist to join our team. In this dynamic position, you will engage in various administrative tasks, assist clients with their inquiries, manage phone communications, and handle email correspondence.Key Responsibilities:Manage incoming phone callsAddress client emailsPerform additional administrative...


  • Austin, Texas, United States Whitehat Virtual Technologies Full time

    Job OverviewSalary: The Client Support Specialist plays a crucial role within the Service Desk Team, delivering exceptional support services to our clientele. This position is primarily client-facing, utilizing phone, email, and remote assistance tools, necessitating superior communication and customer service skills. The Technical Specialist is responsible...


  • Austin, Texas, United States Cold Is On The Right Plumbing LLC Full time

    Position Overview:Cold Is On The Right Plumbing LLC is on the lookout for a dedicated Client Support Specialist to enhance our customer relations. If you have a strong commitment to delivering exceptional service, this role could be a great fit for you.Key Responsibilities:Engage with clients through various communication channels while maintaining a...


  • Austin, Texas, United States REAP Financial Full time

    Client Service AdministratorBecome a vital part of REAP Financial Group, LLC as a Client Service Administrator. This position is perfect for individuals who are dedicated to delivering outstanding client support within the financial sector.Position Overview:In the role of Client Service Administrator, you will be tasked with addressing client inquiries,...


  • Austin, Texas, United States DLR Group Full time

    Position OverviewDLR Group is a comprehensive design firm dedicated to enhancing the human experience through innovative design solutions. Our mission is to positively impact the lives of our clients, communities, and the environment. If this resonates with you, we invite you to explore this opportunity.We are currently seeking a Project Administrator within...


  • Austin, Texas, United States DLR Group Full time

    Position OverviewDLR Group is a comprehensive design firm dedicated to enhancing the human experience through innovative design solutions. Our mission is to positively impact the lives of our clients, communities, and the environment. If you share this vision, we invite you to explore this opportunity.We are currently seeking a Project Administrator within...


  • Austin, Texas, United States REAP Financial Full time

    Client Service AdministratorAre you eager to leverage exceptional client service abilities while engaging with clients on a daily basis? If you thrive on building lasting relationships, embracing challenges, and delivering outstanding administrative assistance, we would like to connect with you.Our dynamic financial organization, REAP Financial Group, LLC,...


  • Austin, Texas, United States The Ceshker Group Full time

    Job OverviewThe Ceshker Group, specializing in Law & Title services, is seeking a dedicated Receptionist to enhance our Title division. We foster a supportive workplace culture that values hard work and enjoyment.This role is designed for professional advancement within the organization, providing opportunities to learn about the Escrow and Title industry....


  • Austin, Texas, United States Jobot Full time

    Legal Administrative AssistantCompany Overview:We are a prominent national firm specializing in environmental and regulatory law. Our practice involves close collaboration with governmental entities and corporate clients on significant litigation matters.Position:We are seeking a committed and detail-oriented Legal Administrative Assistant to become part of...


  • Austin, Texas, United States Jobot Full time

    Legal Administrative AssistantCompany Overview:Jobot is a prominent environmental and regulatory law firm dedicated to addressing significant legal challenges. We collaborate with governmental entities and corporate clients to navigate complex litigation matters.Position:We are seeking a meticulous and proactive Legal Administrative Assistant to become a...


  • Austin, Texas, United States Watkins Insurance Group Full time

    Job OverviewPOSITION SUMMARYThe Administrative Support Specialist plays a crucial role in our organization, embodying the spirit of teamwork and collaboration. The ideal candidate excels in a dynamic environment that demands effective multitasking skills. You are adaptable, enthusiastic, and proactive in your approach. Your responsibilities will encompass a...


  • Austin, Texas, United States Watkins Insurance Group Full time

    OVERVIEW The Administrative Support Coordinator plays a pivotal role in our organization, embodying the essence of teamwork. The ideal candidate will excel in a dynamic setting that demands effective multitasking. You are adaptable, enthusiastic, and proactive in your approach. Responsibilities encompass comprehensive office assistance, including Front Desk...


  • Austin, Texas, United States Watkins Insurance Group Full time

    Job OverviewPOSITION SUMMARYThe Administrative Support Specialist plays a crucial role in ensuring the smooth operation of our office environment. The ideal candidate is a proactive and adaptable individual who excels in multitasking and thrives in a dynamic setting. This position involves providing comprehensive office assistance, including Front Desk...


  • Austin, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Summary:The Texas Department of Aging & Disability Services is seeking a highly organized and detail-oriented Administrative Support Specialist II to join our team. As a key member of our Regional Administrative Services team, you will provide administrative support to our staff and clients, ensuring the smooth operation of our office.Key...


  • Austin, Texas, United States Watkins Insurance Group Full time

    Position OverviewAt Watkins Insurance Group, we prioritize a positive experience for our clients. As the initial point of contact for visitors and callers, the Reception Associate plays a crucial role in creating a welcoming atmosphere. Responsibilities include greeting guests, managing phone inquiries, maintaining the front desk area, and handling incoming...


  • Austin, Texas, United States Watkins Insurance Group Full time

    Job OverviewPOSITION SUMMARYThe Administrative Support Specialist plays a crucial role in ensuring the smooth operation of our office environment. The ideal candidate will excel in a dynamic setting that demands effective multitasking abilities. You are adaptable, proactive, and possess a strong work ethic. Responsibilities include providing comprehensive...


  • Austin, Texas, United States Vortex Industries Full time

    Job TypeFull-timePosition OverviewVortex Industries, a leader in high-quality commercial and industrial door solutions, is in search of a committed and customer-oriented individual to fill the role of Customer Service Representative. In this position, you will serve as the primary contact for our clients, delivering outstanding service, addressing inquiries,...


  • Austin, Texas, United States Vortex Industries Full time

    Job TypeFull-timePosition OverviewVortex Industries, a leader in high-quality commercial and industrial door solutions, is looking for a committed and service-oriented individual to fill the role of Customer Service Representative. In this position, you will serve as the primary contact for our clients, delivering outstanding service, addressing inquiries,...


  • Austin, Texas, United States LeadingEdge Personnel Full time

    Job OverviewCompany Overview: At LeadingEdge Personnel, we are committed to fostering excellence through personal growth and ongoing education. Our strength lies in our experienced team and our unwavering focus on clerical, IT, Legal, HR, CSR, Medical, Accounting, and Insurance roles.Position Summary: We are in search of Administrative Support Specialists...


  • Austin, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Summary:We are seeking a highly organized and detail-oriented Administrative Support Specialist II to join our team at the Texas Department of Aging & Disability Services. The successful candidate will provide administrative support to our Regional Administrative Services department, ensuring the smooth operation of our office.Key Responsibilities:Front...