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Administrative Support Specialist

2 months ago

Austin, Texas, United States Watkins Insurance Group Full time
Job OverviewPOSITION SUMMARY

The Administrative Support Specialist plays a crucial role in our organization, embodying the spirit of teamwork and collaboration. The ideal candidate excels in a dynamic environment that demands effective multitasking skills. You are adaptable, enthusiastic, and proactive in your approach. Your responsibilities will encompass a wide range of office support tasks, including Front Desk reception duties.

If you enjoy being a key contributor to the team's success, this position is tailored for you.


ARE YOU THE RIGHT FIT?
  • Customer-Centric: Your interactions with clients will be characterized by warmth, professionalism, and a genuine desire to assist. You will need to demonstrate empathy and ensure a positive experience for every client.
  • Detail-Oriented: You will be responsible for reviewing and verifying information for accuracy, which is essential for enhancing our processes and better serving our clients.
  • Highly Organized: Staying focused on multiple tasks while managing your time effectively is crucial for being proactive and meeting deadlines.
  • Strong Communicator: You will engage with clients, carrier representatives, and agents to gather information or relay important updates. Excellent verbal and written communication skills are vital for conveying clear and concise information. Being a good listener is equally important to understand client needs.
  • Collaborative Team Member: Your ability to work harmoniously with others and support your colleagues is essential. The success of our agency relies on seamless teamwork.
QUALIFICATIONS REQUIRED
  • High School diploma or equivalent.
  • A minimum of three years of relevant experience in an office or administrative support role, including customer service experience.
  • Familiarity with standard office equipment, such as modern phone systems, scanners, and copiers.
  • Proficient in Microsoft Office Suite (Outlook, Excel, and Word), with a willingness to learn new software and systems.
  • Ability to maintain confidentiality of sensitive information.
  • Commitment to adhering to an established work schedule, with occasional evening and weekend availability.
  • Willingness to travel to various work locations as needed.

WHAT WE OFFER

At Watkins Insurance Group, we prioritize building strong relationships with our colleagues, clients, and the community. Our core values guide us in fostering a culture of service. As a member of our team, you will benefit from a comprehensive total rewards package, including competitive compensation. All full-time employees are eligible for benefits starting from the first of the month following their employment. We take pride in offering a benefits package and work environment that support our employees in achieving a fulfilling work-life balance.