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Administrative Support Specialist

2 months ago

Austin, Texas, United States Watkins Insurance Group Full time

Position Overview

At Watkins Insurance Group, we prioritize a positive experience for our clients. As the initial point of contact for visitors and callers, the Reception Associate plays a crucial role in creating a welcoming atmosphere. Responsibilities include greeting guests, managing phone inquiries, maintaining the front desk area, and handling incoming and outgoing correspondence. This role also involves providing administrative assistance to departments with insurance-related tasks.

Key Responsibilities

  • Deliver exceptional customer service by ensuring every interaction is friendly and professional.
  • Gather and relay information from clients to direct calls to the appropriate personnel.
  • Verify data accuracy to improve operational processes.
  • Manage multiple tasks efficiently while meeting deadlines and maintaining high standards.
  • Handle phone calls, emails, and visitor inquiries with clear and concise communication.
  • Collaborate effectively with team members to support the agency's success.

Qualifications

  • Must demonstrate reliability and trustworthiness.
  • Ability to work independently while identifying and resolving issues.
  • Maintain a professional demeanor and promote a positive image of the agency, even in challenging situations.
  • Basic office skills, including typing and filing.
  • Proficient in computer applications, with a preference for experience in Microsoft Office Suite.
  • Availability to work standard business hours.
  • A high school diploma or equivalent is required.
  • Previous experience in an administrative capacity is preferred, though training will be provided for the right candidate.

What We Offer

Watkins Insurance Group fosters a culture centered on building strong relationships with clients and the community. We uphold our core values to maintain a service-oriented environment. Employees enjoy a comprehensive rewards package, including competitive compensation and benefits that become available from the first month of employment. We are committed to providing a supportive work environment that enhances both professional and personal well-being.