Insurance Support Specialist

5 hours ago


Houston, Texas, United States Higginbotham Insurance Agency Full time
Join Higginbotham Insurance Agency as a Personal Lines Support Specialist

We are seeking a highly motivated and customer-focused individual to join our team as a Personal Lines Support Specialist in our Houston, TX office. As a key member of our support team, you will play a vital role in assisting our clients with their risk management and insurance needs.

Key Responsibilities:
  • Provide exceptional customer service to clients via phone and email, responding to service requests and resolving issues in a timely and professional manner.
  • Process policy changes, assist with billing and claims, and maintain accurate records of customer interactions.
  • Identify opportunities to engage with customers and provide personalized solutions to meet their needs.
  • Collaborate with internal teams to ensure seamless communication and efficient issue resolution.
  • Stay up-to-date on industry developments and regulatory changes to provide expert guidance to clients.
Requirements:
  • High school diploma or equivalent required; degree in a related field preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
  • Proficiency in Microsoft Office and other software applications.
What We Offer:
  • A competitive salary and benefits package, including a robust wellness program.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment, with a team-oriented culture.


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