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Insurance Client Support Specialist

2 months ago

Houston, Texas, United States Daniela Soto-Farmers Insurance Agency Full time
Job Overview

Are you seeking a rewarding position within a reputable insurance agency? We are currently looking for a dedicated individual to fulfill the role of Customer Service Representative. This position is ideal for those who are passionate about assisting clients in selecting the appropriate insurance coverage while ensuring exceptional service delivery.

No previous experience required

To apply, please complete the application form and assessment.


Compensation and Benefits

Competitive Base Salary + Commission + Bonus Potential

Paid Time Off (PTO)

Health Benefits

Opportunities for Career Advancement

Standard Monday to Friday Work Schedule


Key Responsibilities
  • Manage customer requests for policy modifications.
  • Confirm contact details with each customer interaction and update records accordingly.
  • Respond to incoming calls promptly.
  • Coordinate appointments for sales representatives with potential clients.
  • Address all inquiries, cancellation requests, and sales inquiries within a designated timeframe.

Qualifications
  • Exhibit a positive, enthusiastic demeanor.
  • Able to manage multiple tasks and follow through on commitments.
  • Strong customer service capabilities.
  • Goal-oriented and motivated individual.
  • Skilled in managing challenging situations with tact.
  • Collaborative team player with a constructive attitude.
  • Bilingual proficiency in English and Spanish is preferred.