Laboratory IT Support Specialist
1 week ago
Job Overview
Are you looking for a unique chance to showcase your technical skills within a premier organization? Lyons Consulting Group is seeking a dedicated individual with outstanding professional attributes to fill the role of Laboratory IT Support Engineer. As a leader in the industry, we strive for excellence and are committed to providing superior service to our clients.
In this position, you will be tasked with delivering seamless IT support for laboratory instruments and their related software applications. Your knowledge will be vital in ensuring the efficient functioning of these instruments and promoting effective data management. You will work closely with diverse teams, including vendors and network specialists, to successfully implement and sustain the required configurations.
Key Responsibilities:
· Conduct user administration duties, such as creating and validating user accounts
· Resolve incidents through troubleshooting, physical inspections of instruments, network issues, and license management
· Collaborate with vendors and liaise with network teams to facilitate the setup of laboratory instruments
· Draft and revise Standard Operating Procedures (SOPs)
· Provide regular reviews and maintenance support to instrument owners, ensuring adherence to maintenance plans and assisting with firmware updates
Required Qualifications:
· 2 to 5 years of experience in laboratory IT end-user support within the pharmaceutical or biotechnology sectors, or equivalent experience and relevant certifications
· Familiarity with laboratory instruments and associated PCs
· Ability to assist users, provide system maintenance, and perform upgrades
· Excellent communication skills
· Proficient in installing and upgrading software
· Capable of supporting initial troubleshooting efforts
· Collaborate with vendors to ensure Operational Qualification (OQ) of instruments
· Knowledge of ITIL practices (Incident/Change/Knowledge/Problem Management)
· Experience with GxP standards; understanding of 21 CFR Part 11 compliance, manual testing, qualification processes, and familiarity with LIMS and CDS
Life at Lyons Consulting Group
Lyons Consulting Group prioritizes your well-being throughout the various stages of your career. For eligible employees, we provide:
· Flexible working arrangements
· Comprehensive healthcare benefits, including dental, vision, mental health, and wellness programs
· Financial wellness initiatives such as retirement plans and employee ownership opportunities
· Paid time off and holidays
· Paid parental leave
· Family support benefits, including adoption assistance and fertility treatments
· Social support programs like subsidized childcare and tutoring services
· Mentorship, coaching, and educational programs
· Employee Resource Groups
· Disaster relief assistance
About Lyons Consulting Group
As a prominent player in engineering and R&D services, Lyons Consulting Group integrates extensive industry knowledge with advanced technologies in digital and software to support the convergence of physical and digital realms. Our capabilities, combined with those of our broader organization, empower clients to accelerate their transition towards Intelligent Industry. With a team of over 55 engineers and scientists across more than 30 countries, we serve various sectors, including Aeronautics, Space, Defense, Automotive, Life Sciences, and more.
Lyons Consulting Group is a vital part of a global leader in partnering with businesses to transform and manage their operations by leveraging technology. Our mission is to unleash human potential through technology for a sustainable future. With a rich history spanning over 55 years, we are trusted by clients to harness the value of technology to meet their diverse business needs, delivering comprehensive services and solutions from strategy and design to engineering, all powered by our leading capabilities in AI, cloud, and data.
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