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Laboratory IT Support Specialist

2 months ago

Charlotte, North Carolina, United States Lyons Consulting Group Full time

Job Overview

Are you looking for a unique chance to showcase your technical skills within a prestigious organization? Lyons Consulting Group is seeking a dedicated individual with outstanding professional attributes to fill the role of Laboratory IT Support Engineer. As a leader in the industry, we strive for excellence and are committed to providing superior service to our clients.

In this position, you will be tasked with delivering impeccable IT support for laboratory instruments and their corresponding software applications. Your knowledge will be vital in maintaining the seamless operation of these instruments and enhancing effective data management. You will work closely with diverse teams, including vendors and network specialists, to successfully implement and uphold the necessary configurations.

Key Responsibilities:

· Conduct user administration duties, such as creating and validating user accounts

· Resolve incidents (troubleshooting, physical inspections of instruments, network issues, and licensing)

· Collaborate with vendors and engage with network teams to facilitate the installation of laboratory instruments

· Draft and revise Standard Operating Procedures (SOPs)

· Provide regular reviews and maintenance support to instrument owners, ensuring adherence to maintenance plans and assisting with firmware updates

Required Qualifications:

· 2 to 5 years of experience in laboratory IT end-user support within the pharmaceutical or biotechnology sectors, or equivalent experience and relevant certifications

· Familiarity with laboratory instruments and their associated PCs

· Ability to assist users, perform system maintenance, and execute upgrades

· Excellent communication skills

· Proficient in installing and upgrading software

· Capable of providing first-line troubleshooting support

· Collaborate with vendors to ensure Operational Qualification (OQ) of instruments

· Knowledge of ITIL practices (Incident/Change/Knowledge/Problem Management)

· Experience with GxP regulations; understanding of 21 CFR Part 11 compliance, manual testing, qualification processes, and familiarity with LIMS and CDS

Life at Lyons Consulting Group

Lyons Consulting Group prioritizes your well-being throughout the various stages of your career. For eligible employees, we offer:

· Flexible working arrangements

· Comprehensive healthcare benefits, including dental, vision, mental health, and wellness programs

· Financial wellness initiatives such as retirement plans and employee share ownership options

· Paid time off and holidays

· Paid parental leave

· Family support benefits, including adoption assistance and surrogacy options

· Social support benefits like subsidized backup childcare and tutoring services

· Mentorship, coaching, and professional development programs

· Employee Resource Groups

· Disaster relief assistance

About Lyons Consulting Group

As a prominent player in consulting services, Lyons Consulting Group merges extensive industry expertise with innovative technologies to assist clients in navigating their digital transformation journeys. With a diverse team of professionals across various sectors, we are committed to fostering an inclusive and sustainable future through technology. Our mission is to empower organizations to unlock the full potential of technology to meet their business objectives.

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