Director of Customer Education

19 hours ago


Waltham, Massachusetts, United States Dynatrace Full time
Job Title: Director of Customer Education

At Dynatrace, we're seeking a seasoned professional to lead our customer education initiatives. As a Director of Customer Education, you'll be responsible for designing and executing comprehensive educational programs that empower our customers to maximize their success with our platform.

Key Responsibilities:
  • Develop a strategic vision for customer education initiatives aligned with company objectives.
  • Design and develop educational channels, including online courses, tutorials, webinars, and live training.
  • Manage a team of enablement program managers, advisors, and instructional designers.
  • Collaborate with cross-functional teams to identify educational needs and opportunities.
  • Establish metrics and KPIs to measure the effectiveness of customer education programs.
Requirements:
  • Bachelor's degree in Education, Instructional Design, Communications, Technology, or related field.
  • Proven experience in a leadership role within customer education, with demonstrable results achieved at a SaaS company.
What We Offer:
  • Competitive compensation package.
  • Opportunity to work with a leading unified observability and security platform.
  • Collaborative and dynamic work environment.


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