Executive Director

4 days ago


Kirkland, Washington, United States LHC Group Full time
Job Summary

The Executive Director - Healthcare Operations serves as the Administrator of the entire home health provider and is responsible for the oversight of the day-to-day operations. This includes:

  • Coordinating and completing assigned projects to effectively support the immediate and long-range objectives of the company.
  • Oversight of the eligibility of patients referred to home care services, planning for the services to be provided to patients, and supervising their total home health care.
  • Implementing and maintaining administrative practices, agency philosophy, goals, and policies that assure compliance with applicable state and federal regulations.
  • Enhancing the profitability of the agency.
  • Providing motivation and retention of a qualified staff and assuring the quality of services delivered.
  • Acting as a liaison with management staff and other departments throughout the company.
Key Responsibilities
  • Directing day-to-day operations of the provider and supervision of provider staff.
  • Ensuring that the Clinical and/or Executive Director is available during all operating hours or directly provides coverage for those duties.
  • Supervising and ensuring high-quality patient care services throughout the episode of care.
  • Communicating effectively with staff to ensure they are informed through staff meetings, case conferences, and mandatory in-services.
  • Supervising patient care to ensure the delivery of safe, economical, and efficient patient care, which adheres to relevant standards of accepted nursing and medical practice, to include federal and state regulations, and Joint Commission standards, as well as to ensure compliance with payer source criteria and LHC policies.
  • Overseeing all survey readiness activities, actual surveys, and ensuring plans of correction are developed, implemented, and monitored.
  • Supervising agency staff worker's performance and monitoring and assessing employee performance regularly utilizing the clinician scorecards, and yearly with the performance evaluation tool.
  • Ensuring that only qualified personnel are hired. Oversees licensure verification, certification, and credentialing as required by law and policy prior to employment and annually, thereafter.
  • Assisting with staff recruitment to ensure that adequate staffing is maintained. Operates within the staffing model.
  • Serving as the governing leader of the provider, leads the QAPI Team according to required timeframes, and oversees annual Performance Improvement Projects and annual strategic agency planning ensuring follow-up on any required action plans.
  • Maintaining and documenting an infection control program which has as its goal the prevention and control of infections and communicable diseases.
  • Conducting at least monthly meetings with the medical director if applicable. Approving medical director invoices and submitting monthly to the Home Office with appropriate supporting documentation for timely payment.
  • Driving Operational metrics, including but not limited to the following: productivity, VBP, SVP, ACH, claims alert, late EMS, unverified services, orders audit, and agency financial statements to ensure the organization is on target with company goals related to operational efficiency, growth, quality, and finances. Follows up, addresses issues, and implements action plans as appropriate to meet goals.
  • Acting as Emergency Coordinator during emergencies and ensuring appropriate plan execution.
  • Working with external customers to represent the agency and completes a timely and thorough investigation of concerns voiced by patients, caregivers, and referral sources and follows up with the complainant to ensure satisfaction with the resolution of the complaint.
  • Maintaining confidential documentation within the information system.
  • Collaborating with the sales team to grow the business.
Requirements
  • Registered nurse with at least 1 year supervisory or administrative experience in a home healthcare or a related field.
  • Current CPR certification required.
  • Current Drivers License and vehicle insurance, and access to a dependable vehicle, or public transportation.

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