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Bakery/Coffee Shop Team Lead

2 months ago

Kirkland, Washington, United States Metropolitan Market Full time
Job Summary

As a key leader of our Bakery/Coffee Shop Department, this position is responsible for assisting the Bakery/Coffee Shop Manager and Bakery/Coffee Shop Assistant Manager with product management, food safety, quality control, merchandising, sales generation, labor and general expense control, personnel development, and customer service.

Key Responsibilities
  • Maintains high-quality standards in product management and presentation.
  • Plans and executes Bakery/Coffee Shop Department merchandising and displays.
  • Assists in the ordering of all products for the Bakery/Coffee Shop Department; maintains product inventory at a level that promotes effective sales merchandising and maximizes sales potential.
  • Works in partnership with the Bakery/Coffee Shop Assistant Manager to determine order quantities and verify cost of goods; assumes primary responsibility for store-level vendor relations.
  • Assists the Bakery/Coffee Shop Assistant Manager with achieving the lowest cost of goods for the highest quality products; assesses product quality and provides timely feedback; keeps Bakery/Coffee Shop Manager informed of vendor price changes on approved products.
  • Adheres to food temperature requirements, including hot and cold holding specifications. Promptly discards any products that do not meet HACCP and Department of Health standards, or appear less than presentable under Metropolitan Markets quality expectations.
  • Provides outstanding customer service and readily communicates product information to increase sales and meet revenue goals.
  • Leads by example, and provides employees with clear expectations and timely feedback.
  • Assists with quarterly physical inventories and practices inventory control.
  • Prevents internal and external loss.
  • Successfully performs all duties of a Journeyman Bakery Clerk/Barista.
  • Demonstrates dependability and flexibility; meets attendance requirements.
  • Performs other duties as assigned by the Store Director team.
Requirements
  • Minimum two years barista and bakery experience preferred.
  • Must possess a minimum of two years of customer service experience.
  • Ability to prioritize multiple tasks simultaneously and produce quality output while working within deadlines a must. Sense of urgency required. Excellent time management and organizational skills.
  • Demonstrates a high level of self-motivation; takes initiative; problem solves.
  • Proven ability to positively affect sales generation and manage expenses, including labor.
  • Possesses strong knowledge of food safety and HACCP/Department of Health guidelines, gross profit, inventory and portion control, and labor percentages; proven experience working with each.
  • Possesses effective merchandising and display skills.
  • Possesses comprehensive product information with a proven history of using knowledge to train employees and best service customers. Demonstrates a strong knowledge and understanding of food, including ingredients, applications, pronunciations, and culinary skills. Possesses a genuine passion for food.
  • Effective leadership skills; proven success as a team member. Ability to effectively delegate and follow-through.
  • Exceptional customer service skills.
  • Strong interpersonal and oral communication skills required; effective written communication skills necessary.
  • Demonstrates an interest in learning; possesses a strong interest in food and related products.
  • Proven ability to interact and perform all job responsibilities with professionalism and confidentiality essential.
  • Proven ability to meet attendance requirements, dependable.
  • Able to lift and carry 35 pounds.
  • Able to work a flexible schedule, including evenings, weekends, and holidays.