Patient Services Coordinator
2 weeks ago
Position Title: Medical Office Front Desk Associate
Job Category: Administration
Job Details:
Overview:
The Medical Office Front Desk Associate plays a crucial role in managing patient interactions and ensuring the smooth operation of the front office. This position requires a commitment to delivering high-quality service while maintaining accuracy in all patient-related processes.
Key Responsibilities:
- Manage and input essential data into the patient medical record system.
- Engage with patients through effective communication and exceptional customer service.
- Schedule and coordinate patient appointments efficiently.
- Facilitate the registration process for new patients.
- Oversee the check-in process for incoming patients.
- Ensure a seamless check-out experience for patients upon completion of their appointments.
- Utilize available resources to verify patient benefits for scheduled appointments.
Required Skills and Qualifications:
- Strong verbal and written communication abilities.
- Experience in customer service and patient relations.
- Discretion in handling sensitive patient information.
- Adaptability to changing situations and diverse populations.
- Ability to thrive in a fast-paced environment and prioritize tasks effectively.
- Proficiency in operating computers and standard office equipment.
- Excellent problem-solving and organizational skills.
Preferred Attributes:
- Bilingual capabilities.
- Team-oriented mindset with a collaborative spirit.
- Detail-oriented approach to tasks.
Motivations:
Demonstrated commitment to providing outstanding patient care and support.
Education and Experience:
Relevant experience in a medical office setting is preferred.
Licenses & Certifications:
Relevant certifications in healthcare administration are a plus.
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