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Patient Care Coordinator
2 months ago
Position Title: Medical Office Front Desk Associate
Job Category: Administration
Requisition Number: MEDIC001034
Overview:
The Front Desk Associate plays a crucial role in managing patient intake and ensuring the seamless coordination of medical and insurance details. This position demands a commitment to maintaining high accuracy levels to facilitate the effective delivery of patient care while upholding a professional and empathetic service standard.
Key Responsibilities:
- Manage and input pertinent information into the patient medical record system.
- Engage with patients using exceptional customer service skills during all communications.
- Schedule and coordinate patient appointments efficiently.
- Oversee the registration process for new patients.
- Facilitate the check-in process for patients arriving for appointments.
- Ensure a smooth check-out process for patients upon completion of their appointments.
- Utilize available resources to verify patient benefits for all scheduled appointments.
Required Skills and Competencies:
- Strong verbal and written communication abilities.
- Experience in customer relations and service.
- Ability to handle sensitive information with discretion.
- Adaptability to changing demands and diverse interactions.
- Capacity to thrive in a fast-paced environment while prioritizing tasks effectively.
- Proficiency in operating computers, software applications, and standard office equipment.
- Excellent problem-solving and organizational skills.
- Strong time management capabilities.
Preferred Qualifications:
- Bilingual skills (Novice level).
- Customer service experience (Novice level).
Work Style Attributes:
- Team Player: Collaborates effectively within a group.
- Detail-Oriented: Completes tasks with thorough attention to detail.