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Patient Care Coordinator

2 months ago


Metairie, Louisiana, United States Handsurgical Full time

Position Title: Medical Office Front Desk Associate

Job Category: Administration

Requisition Number: MEDIC001034

Overview:

The Front Desk Associate plays a crucial role in managing patient intake and ensuring the seamless coordination of medical and insurance details. This position demands a commitment to maintaining high accuracy levels to facilitate the effective delivery of patient care while upholding a professional and empathetic service standard.

Key Responsibilities:

  1. Manage and input pertinent information into the patient medical record system.
  2. Engage with patients using exceptional customer service skills during all communications.
  3. Schedule and coordinate patient appointments efficiently.
  4. Oversee the registration process for new patients.
  5. Facilitate the check-in process for patients arriving for appointments.
  6. Ensure a smooth check-out process for patients upon completion of their appointments.
  7. Utilize available resources to verify patient benefits for all scheduled appointments.

Required Skills and Competencies:

  • Strong verbal and written communication abilities.
  • Experience in customer relations and service.
  • Ability to handle sensitive information with discretion.
  • Adaptability to changing demands and diverse interactions.
  • Capacity to thrive in a fast-paced environment while prioritizing tasks effectively.
  • Proficiency in operating computers, software applications, and standard office equipment.
  • Excellent problem-solving and organizational skills.
  • Strong time management capabilities.

Preferred Qualifications:

  • Bilingual skills (Novice level).
  • Customer service experience (Novice level).

Work Style Attributes:

  • Team Player: Collaborates effectively within a group.
  • Detail-Oriented: Completes tasks with thorough attention to detail.