Client Success Enablement Specialist

2 weeks ago

Mountain View, California, United States Athelas Full time
Job Overview

In the healthcare sector, professionals dedicate their lives to patient care, yet often find themselves burdened by administrative tasks and various workplace obstacles. This valuable time could be redirected towards enhancing patient care, which is crucial for positive health outcomes. At Athelas + Commure, we develop innovative solutions that streamline the workflow for healthcare providers, enabling them to concentrate on what truly matters: delivering exceptional care.

Our comprehensive range of software and hardware solutions, powered by advanced LLM AI, RTLS, and healthcare workflow automations, enhances operational efficiency across all areas of healthcare. This empowers providers to allocate more time to patient care. Our expanding suite of technologies encompasses staff duress alerting, asset tracking, patient elopement prevention, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health services, remote patient monitoring, and much more.

Currently, we support over 250,000 healthcare professionals across numerous care facilities nationwide. We are at the forefront of a pivotal moment in healthcare, where AI-driven transformation is becoming a reality. Join us in shaping the technology that will revolutionize healthcare.

Role Summary

We are on the lookout for a committed Client Success Enablement Specialist to become part of our dynamic team. The ideal candidate will be instrumental in crafting and delivering training content for our clients, ensuring they can effectively utilize our AI Scribe software.

Key Responsibilities

  • Create and design engaging training materials, including tutorials, guides, and webinars, customized to meet diverse client needs.
  • Facilitate training sessions to ensure clients are adept at using our scribe software.
  • Collaborate with product, support, and engineering teams to remain informed about software features and updates.
  • Collect and evaluate client feedback to continuously enhance training resources and delivery methods.
  • Maintain a thorough library of training materials for easy client access.
  • Monitor and report on the effectiveness of training programs and client satisfaction levels.

Qualifications

  • Demonstrated experience in client enablement or a similar role.
  • Strong grasp of software training and the development of instructional content.
  • Exceptional communication and presentation abilities.
  • Capability to simplify technical concepts into accessible materials.
  • Proficiency in e-learning authoring tools and video editing software.
  • Excellent organizational skills and meticulous attention to detail.
  • Background in customer success or support is advantageous.
  • Familiarity with scribe or related software is a significant plus.

Why Athelas + Commure?

  • Driven Team: We are passionate about our mission and work diligently to achieve outstanding results that contribute to transforming the healthcare sector.
  • Strong Support: Our company is backed by leading investors, ensuring robust financial stability.
  • Remarkable Growth: Following our merger, both Commure and Athelas have experienced substantial growth, achieving Series D funding and maintaining an industry-leading runway.
  • Comprehensive Benefits: We offer unlimited PTO, medical, dental, vision coverage, and generous parental leave policies.

At Athelas + Commure, we are dedicated to fostering a diverse and inclusive workforce. We welcome candidates from all backgrounds and experiences, believing that exceptional talent can thrive in our organization. We are committed to providing reasonable accommodations throughout the application process.

Compensation Range: $90K - $110K

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