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Client Success Advocate, Scribe
2 months ago
In the evolving landscape of healthcare, it is essential to prioritize patient care amidst the complexities of administrative demands. Athelas is dedicated to transforming healthcare by leveraging AI and automation to streamline processes, allowing healthcare professionals to focus on what truly matters — their patients.
Our Vision
At Athelas, we strive to reinstate health as the primary focus of healthcare. Our innovative suite of AI-driven solutions aims to enhance patient experiences, reduce administrative burdens, and ensure seamless communication between providers and patients throughout the care continuum.
Role Summary
We are on the lookout for a committed Client Success Advocate to join our dynamic team. This pivotal role involves crafting and delivering comprehensive training resources for our clientele, enabling them to effectively utilize our AI Scribe software.
Key Responsibilities
- Design and develop engaging training materials, including tutorials, guides, and webinars tailored to diverse customer requirements.
- Facilitate training sessions to ensure customers achieve proficiency in utilizing our scribe software.
- Collaborate with product, support, and engineering teams to remain informed about software features and updates.
- Collect and analyze customer feedback to enhance training content and delivery methods continuously.
- Maintain an extensive library of training resources for easy access by customers.
- Monitor and report on the effectiveness of training programs and customer satisfaction levels.
Qualifications
- Demonstrated experience in customer enablement or a related domain.
- Strong grasp of software training and instructional content development.
- Exceptional communication and presentation abilities.
- Capability to simplify technical concepts into accessible materials.
- Proficiency in e-learning authoring tools and video editing software.
- Excellent organizational skills and meticulous attention to detail.
- Background in customer success or support is advantageous.
- Experience with scribe or comparable software is a significant plus.
Why Athelas?
- Join a results-oriented team recognized for its achievements, including rapid FDA clearance and leadership in Remote Patient Monitoring.
- Be part of a technology-driven initiative that is revolutionizing healthcare delivery.
- Benefit from strong financial backing, enabling continued innovation and growth.
- Contribute to a mission-focused organization that is reshaping healthcare access through technology.
- Experience significant growth opportunities within a rapidly expanding company.
- Enjoy competitive benefits, including unlimited PTO and comprehensive health coverage.
At Athelas, we are committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and levels of experience, ensuring that everyone has the opportunity to contribute to our mission.
