Client Engagement Associate

1 week ago


Mountain View, California, United States Otter, Inc. Full time
About the Role

As a Customer Experience Specialist at Otter, Inc., you will play a vital role in enhancing our clients' interactions with our services. Your focus will be on ensuring that every customer feels valued and supported throughout their journey with us.

Key Responsibilities
  • Provide exceptional support to our clients, addressing their inquiries and resolving issues efficiently.
  • Collaborate with various teams to improve service delivery and customer satisfaction.
  • Analyze customer feedback to identify trends and areas for improvement.
What We Offer

Work-Life Balance
We believe in the importance of a healthy work-life balance. Our policies are designed to ensure you have the time you need to recharge and spend quality moments with your loved ones.

Competitive Compensation
We offer a competitive salary along with a comprehensive stock and equity package that reflects your contributions to our success.

Parental Leave Benefits
We support our employees during significant life events with generous parental leave benefits, including 14 weeks for adoptive, birth, and surrogate parents.

Your Well-Being Matters

At Otter, Inc., we are committed to your overall well-being. We encourage our employees to pursue their passions, travel, and engage in community service, ensuring that you have the resources and support necessary to thrive both personally and professionally.



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