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Client Success Specialist, Athelas
2 months ago
At Athelas, we are dedicated to transforming healthcare by leveraging AI and automation to refocus on patient care. Our innovative solutions aim to alleviate the burdens faced by healthcare providers, ensuring they can prioritize their patients effectively.
Role OverviewWe are seeking a dedicated and personable individual to join our team as a Customer Success Manager. In this pivotal role, you will be instrumental in ensuring our clients achieve their goals and experience satisfaction throughout their journey with us.
Key Responsibilities- Establish and nurture strong relationships with clients, acting as their main contact for all post-sale interactions.
- Gain a deep understanding of client objectives and challenges, and formulate strategies to help them realize their goals through our offerings.
- Collaborate with various internal teams, including product management, sales, and support, to drive customer success and satisfaction.
- Create and implement customer success plans that align with client objectives, delivering value and measurable ROI.
- Track and analyze customer success metrics such as adoption rates, retention, and expansion, identifying opportunities for enhancement.
- Serve as an advocate for clients within the organization, providing insights to product management and other teams to address customer needs.
- Handle customer escalations and work towards timely and effective resolutions.
- Conduct regular business reviews with clients to ensure alignment and foster ongoing success.
- Willingness to travel 25-40% as needed.
The ideal candidate will possess:
- 1-2+ years of experience in customer success or account management, preferably within a SaaS or subscription-based environment.
- Hands-on experience with healthcare systems or complex service delivery models.
- Familiarity with CRM and customer success platforms, such as Salesforce.
- Exceptional communication and collaboration skills, with a proven ability to build strong relationships with clients and internal stakeholders.
- Strong analytical and problem-solving abilities, capable of identifying client challenges and crafting innovative solutions.
- Understanding of customer success metrics and KPIs, including adoption, retention, and expansion.
- Ability to manage multiple priorities in a fast-paced, dynamic setting.
- A mindset geared towards learning and growth.
At Athelas, you will be part of a mission-driven team focused on revolutionizing healthcare delivery. Our commitment to innovation and excellence has positioned us as a leader in the industry, backed by significant investment and a strong growth trajectory.
We offer competitive benefits, including unlimited PTO, comprehensive health coverage, and generous parental leave policies. Join us in our mission to bring healthcare directly to those who need it most, utilizing technology to create meaningful change.
