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Client Success Specialist

2 months ago

Mountain View, California, United States Dynatrace Full time

Company Overview

Dynatrace is at the forefront of software intelligence, streamlining cloud complexities and propelling digital transformation. Our comprehensive platform offers automatic and intelligent observability at scale, providing precise insights into application performance, infrastructure security, and user experience. This empowers organizations to innovate swiftly, collaborate effectively, and deliver enhanced value with significantly reduced effort. Many of the world's leading enterprises rely on Dynatrace to modernize and automate cloud operations, accelerate software releases, and provide exceptional digital experiences.

Position Overview

As a Client Success Specialist, your primary focus will be on maintaining and enhancing subscription renewals for our clientele. You will achieve this by fostering product adoption, educating customers about our offerings, showcasing value, nurturing relationships, and serving as their advocate within Dynatrace. You will also celebrate successes, devise and implement both short- and long-term strategies through success planning, and provide strategic insights. Our mission is to equip our customers with software intelligence that accelerates their digital transformation journey, and as a Client Success Specialist, you will play a pivotal role in this process.

Key Responsibilities

  • Facilitate customer adoption of the Dynatrace SaaS/Managed product suite through technical training, usage guidance, and project coordination.
  • Develop and execute renewal strategies to ensure timely subscription renewals.
  • Enhance brand recognition and customer loyalty for Dynatrace.
  • Counter competitive threats effectively.
  • Conduct regular proactive communications and account review sessions; maintain detailed records of discussions and action items.
  • Collaborate with the management team to document and escalate critical issues for prompt resolution.
  • Coordinate account-related activities with sales teams for assigned accounts.
  • Identify and pursue strategic growth opportunities.
  • Utilize relationships to build reference accounts and contacts.
  • Act as a customer advocate and trusted advisor.
  • Travel as necessary.

Qualifications

Minimum Requirements

  • Bachelor's degree or equivalent professional experience.
  • 2-5+ years of relevant experience in customer success, account management, or a related field.

Preferred Skills & Experience

  • Strong business acumen and a solid understanding of IT operations processes and best practices.
  • Proven experience engaging with executive-level stakeholders in client environments, as well as with procurement and business leaders.
  • Exceptional verbal, written, and interpersonal communication skills.
  • Familiarity with the Observability market and an understanding of Dynatrace's competitive advantages.
  • Highly motivated, energetic, and results-oriented.
  • Ability to cultivate strong relationships with users, customers, and internal teams.
  • Understanding of internet, web, and mobile applications; knowledge of HTTP, HTML, JavaScript, etc.

Additional Information

Compensation is competitive, with an annual salary range of $90K - $110K, along with comprehensive health, dental, life insurance, short-term and long-term disability, 401(k) matching, and paid time off. Total compensation may vary based on candidate experience, education, and location.

Dynatrace values its employer brand and internal culture, consistently earning recognition from esteemed organizations such as Business Insider, USA Today, and Forbes. We have been acknowledged in various award lists, including Best Company Outlook, Best Company Global Culture, and Best Places to Work in Boston. We are proud to be recognized as a Top Workplace in the USA and have received accolades for being one of the Best Large Companies to Work For and Best Paying Companies in Boston.

All information will be kept confidential in accordance with EEO guidelines. Dynatrace is an Equal Opportunity/Affirmative Action employer, ensuring that all qualified applicants receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.