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Sales Enablement and Operations Lead

2 months ago


Mountain View, California, United States Lark Health Full time
Job Summary

Lark Health is seeking a highly skilled Senior Manager, Sales Enablement to lead and optimize our sales enablement and operations efforts. This role will drive efficiency and effectiveness within our sales client success teams, developing strategic sales training programs, enhancing sales processes, and ensuring alignment with our revenue goals.

Key Responsibilities
  • Develop and Implement Sales Programs: Design and implement major scalable cross-functional sales programs and initiatives for leaders in partnership with stakeholders and the enablement team.
  • Lead Sales Content Development: Lead the development and curation of sales content, including playbooks, presentations, and competitive analysis, to support the sales process.
  • Design Learning Experiences: Design virtual, in-person, on-demand, and ad hoc learning experiences and resources to support sales and Client Success.
  • Collaborate with Sales Teams: Work with the Sales, Strategy, and Client Success teams to gather data and insights to identify key learning opportunities and gaps.
  • Measure Program Effectiveness: Design, develop, track, and measure the effectiveness of training; provide tools and processes for sales enablement programs with recommendations for ongoing improvements with all stakeholders.
  • Integrate Customer Feedback: Collaborate with customer success teams to integrate customer feedback and insights into sales strategies.
  • Establish Key Performance Indicators: Establish key performance indicators (KPIs) to measure the impact of sales enablement initiatives on sales productivity and revenue growth.
  • Develop Sales Messaging: Develop and maintain consistent and compelling sales messaging across the Sales and Client Success teams.
  • Manage a Small Team: Manage and lead a small team; promoting a culture of mentorship, growth, and career advancement.
  • Report on Sales Enablement Metrics: Regularly report on sales enablement metrics and provide insights and recommendations to sales leadership.
  • Lead Strategic Pricing Initiatives: Lead strategic pricing initiatives, working closely with finance and competitive pricing teams.
  • Provide Contracting Support: Provide contracting support, including the development and maintenance of legal templates.
  • Oversee the RFP Process: Oversee and manage the RFP process, ensuring timely and strategic responses.
Requirements
  • Experience in Sales Operations: Experience in sales operations, driving efficiencies and impacting the sales effectiveness.
  • Sales Methodologies and Enablement: Experience with sales methodologies, processes, and enablement best practices such as customer journey, curriculum creation, competency-based program design, program evaluation.
  • Team-Oriented: Team-oriented, working with leaders, CSM's, AM's, analysts, and marketing.
  • Entrepreneurial: Entrepreneurial, enjoy building and iterating with limited resources or direction, having no ego.
  • Ownership: Ownership, not being satisfied until the sales function achieves its potential.
  • Problem-Solving and Analytical Skills: Excellent problem-solving, analytical, and systems skills with high attention to detail.
  • Proficiency in Microsoft and G-Suite: Proficiency with Microsoft and G-Suite; building models, forecasts, data analysis, and data visualization.
  • Strategic Thinking and Communication: A strategic thinker with excellent communication skills.