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Client Success Strategist

2 months ago

Mountain View, California, United States Haus Analytics, Inc. Full time
About Haus Analytics, Inc.

Haus Analytics, Inc. is pioneering a unique decision science platform tailored for the evolving digital privacy landscape, where data sharing and personally identifiable information (PII) are increasingly regulated.

Utilizing advanced causal inference-based econometric models, Haus enables brands to conduct experiments that reveal how their marketing, pricing, and promotional strategies influence financial outcomes.

Our diverse team consists of former product managers, economists, and engineers from leading tech companies who recognized the challenges of maintaining high-quality decision science tools and incrementality testing.

Our mission is to democratize access to this technology for all businesses, ensuring that the complexities of experiment design, data preparation, and analysis are seamlessly managed for our clients.

We proudly collaborate with renowned brands and have demonstrated significant returns on investment through our experimental methodologies.

Role Overview

As a foundational member of the Customer Success team at Haus, you will play a crucial role in establishing and refining our customer engagement function.

Your primary focus will be to act as a trusted advisor to our clients, enhancing their experience and encouraging platform utilization. Your efforts will contribute to overall customer satisfaction, product adoption, retention, and contract renewals.

Key Responsibilities
  • Serve as the main point of contact for clients throughout their journey, including onboarding, developing experimentation strategies, and facilitating ongoing testing and analysis using the Haus platform.
  • Guide clients on best practices to maximize value and return on investment from our platform, empowering them to align their business inquiries with Haus's offerings.
  • Act as a reliable partner for clients in interpreting test outcomes and recommending actionable steps, simplifying complex ideas into clear, understandable insights.
  • Establish customer success processes, playbooks, and workflows that balance high-quality service with scalability and automation.
  • Collaborate closely with product, science, and engineering teams to translate client feedback into scalable product enhancements.
  • Build and maintain strong relationships with key stakeholders within client organizations to drive platform adoption and ensure contract renewals.
Qualifications
  • Minimum of 4 years of experience in growth marketing or marketing analytics, with a solid understanding of paid media strategies and analytics.
  • Experience in a customer-facing role, with the ability to engage and collaborate effectively with key stakeholders.
  • Passionate about operational excellence, with a focus on creating processes and playbooks to scale customer success as we grow.
  • Proven track record in a startup environment or in situations requiring multitasking across various projects.
  • Resourceful and adaptable, willing to address any challenges to ensure client satisfaction.
  • Excellent written communication skills and experience presenting to clients and executives.
What We Offer
  • Competitive salary and equity in a growing startup.
  • Comprehensive health, dental, and vision insurance.
  • 401k retirement plan.
  • Provision of necessary tools and resources for productivity, including new laptops and equipment.
  • Salary range: $110,000 - $160,000 annually, with individual compensation determined by skills, experience, and relevant education.

Haus Analytics, Inc. is committed to equal opportunity employment and makes hiring decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.