Customer Service Representative

1 week ago


Edison, New Jersey, United States Sasha Buerano - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Receptionist - State Farm Agent Team Member. As a key member of our team, you will play a vital role in generating exceptional client experiences that drive the growth of our successful insurance agency.

Key Responsibilities
  • Establish and Maintain Customer Relationships: Build strong relationships with customers, respond to their inquiries, and follow up as needed to ensure their needs are met.
  • Provide Exceptional Customer Service: Offer prompt, accurate, and friendly service to customers, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Customer Education and Support: Use a customer-focused, needs-based review process to educate customers about insurance options and provide guidance on selecting the best coverage for their needs.
  • Communication and Team Collaboration: Utilize excellent communication skills to efficiently meet the needs of customers while promoting the development of our business, and collaborate with other agency team members to ensure seamless service delivery.
Requirements
  • Customer Service Focus: Dedicated to providing exceptional customer service and ensuring customer satisfaction.
  • Effective Communication: Excellent communication skills to assist customers and coordinate with other agency team members.
  • Problem-Solving: Proactive in problem-solving and able to resolve customer issues in a timely and professional manner.
  • Insurance Licenses: Must have or be able to obtain property & casualty and life & health insurance licenses.
Benefits
  • Competitive Compensation: Hourly pay plus commission/bonus.
  • Paid Time Off: Paid vacation and personal/sick days.
  • Health Benefits: Comprehensive health benefits package.
  • Career Development: Valuable career-building experience and opportunities for growth and advancement.


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