Property Management Assistant
2 weeks ago
UE Recruitment Outsourcing is on the lookout for a dedicated Assistant Property Manager to support the Property Manager in various operational tasks. The ideal candidate will play a crucial role in achieving operational objectives, ensuring a steady cash flow, and delivering exceptional customer service to both current and prospective residents.
Key Responsibilities
- In the absence of the Property Manager, oversee office operations and manage all financial transactions related to the property, ensuring timely bank deposits.
- Facilitate leasing processes, enhance resident retention, and coordinate customer service initiatives.
- Engage with potential residents by conducting property tours, qualifying leads, and finalizing rental agreements.
- Negotiate lease agreements and renewals in accordance with property owner specifications, while maintaining organized resident files and ensuring smooth move-ins.
- Exhibit a professional and friendly demeanor towards residents, clients, and colleagues, fostering a positive work environment.
- Address maintenance requests from residents, follow up on service quality, and assist in procurement of necessary supplies and services.
- Manage rent collection and accurately record transactions in the property management software.
- Compile and submit various reports, including vacancy, traffic, and market analysis reports, in a timely manner.
- Communicate with residents regarding late payments and eviction notices, adhering to company policies.
- Assist in planning and participating in community events for residents.
- Conduct inspections of vacated units to identify necessary repairs and monitor property conditions for safety and aesthetics.
- Process purchase orders and invoices, ensuring compliance with financial protocols.
- Maintain a courteous and professional attitude towards all staff members, avoiding confrontations in front of residents.
- Perform additional duties as assigned by the Property Manager to meet business needs.
Required Skills and Qualifications
- Knowledge of federal, state, and local regulations regarding multi-family housing and Fair Housing practices.
- Sales acumen and ability to effectively market property features to prospective residents.
- Proficient in managing leasing applications and related documentation.
- Strong customer service skills with the ability to resolve conflicts and address resident concerns.
- Understanding of basic accounting principles and property management procedures.
- Excellent organizational skills for maintaining records and schedules.
- Effective verbal and written communication skills.
- Proficiency in Microsoft Office Suite and ability to learn property management software.
- Ability to handle sensitive information with discretion.
Administrative Expectations
- Adhere to safety protocols and incident reporting policies.
- Be flexible with work hours, including weekends and holidays as needed.
- Participate in training and development programs.
- Contribute to marketing initiatives to enhance property visibility and attract potential residents.
- Foster positive relationships with residents and respond promptly to their needs.
Education and Experience
- High school diploma or GED; or two to three years of relevant experience in property management, leasing, or customer service.
- Prior experience in customer service, sales, or leasing is essential.
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