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Property Management Assistant

2 months ago

San Antonio, Texas, United States UE Recruitment Outsourcing Full time
Job Overview

UE Recruitment Outsourcing is on the lookout for a dedicated Assistant Property Manager to support the Property Manager in various operational tasks. This role is crucial for achieving financial objectives, enhancing customer satisfaction for both current and potential residents, managing leasing processes, and ensuring smooth office operations.


Key Responsibilities

  • In the absence of the Property Manager, oversee office operations and manage all financial transactions related to the property, ensuring daily deposits are completed.
  • Facilitate leasing processes, resident retention strategies, and customer service initiatives.
  • Engage with prospective residents through property tours, qualifying leads, and securing rental applications and deposits.
  • Negotiate lease agreements and renewals according to property owner specifications, maintaining accurate resident records and ensuring timely move-ins.
  • Maintain a professional and friendly demeanor towards residents, clients, and team members, fostering a collaborative work environment.
  • Address maintenance requests from residents, follow up on service completion, and assist in ordering necessary supplies within budget constraints.
  • Collect and record rent payments using RealPage OneSite.
  • Compile and submit reports on various operational metrics, including vacancy rates, market surveys, and weekly activity summaries.
  • Communicate with residents regarding overdue payments and follow company protocols for late notices and evictions.
  • Distribute lease renewal notifications to current residents.
  • Assist in resolving resident concerns and complaints effectively.
  • Help organize and participate in community events aimed at enhancing resident engagement.
  • Ensure compliance with safety policies and procedures, reporting any incidents as required.
  • Conduct inspections of vacated units to determine necessary repairs and monitor property aesthetics for safety and quality.
  • Handle paperwork for households utilizing rental assistance programs, when applicable.
  • Process purchase orders and invoices for accounting purposes.
  • Maintain a respectful and professional attitude towards colleagues, avoiding confrontations in front of residents.
  • Perform additional duties as assigned by the Property Manager to support business operations.
  • Adhere to Standard Operating Procedures (SOP) regarding rent collection.


Required Skills and Qualifications

  • Knowledge of federal, state, and local regulations related to multi-family housing and Fair Housing practices.
  • Sales skills with the ability to effectively promote property offerings to potential residents.
  • Experience in generating leads, scheduling appointments, and successfully closing leases.
  • Proficient in processing lease applications and associated documentation.
  • Strong customer service and conflict resolution abilities to address resident issues.
  • Familiarity with basic accounting principles and property management practices.
  • Excellent organizational skills for maintaining records and schedules.
  • Effective verbal and written communication skills.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and capable of learning RealPage OneSite.
  • Ability to handle sensitive information with discretion.


Administrative Expectations

  • Comply with safety regulations and incident reporting policies.
  • Be adaptable to a varied work schedule, including weekends and holidays as necessary.
  • Participate in training sessions and professional development opportunities.
  • Assist in community marketing efforts to enhance property visibility and attract prospective residents.
  • Promote positive relationships with residents, ensuring responsiveness to their needs and concerns.

Education and Experience

  • High school diploma or GED; two to three years of relevant experience in property management, leasing, or customer service, or a combination of education and experience.
  • Prior experience in customer service, sales, or leasing is required.

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