Service BDC Coordinator

4 weeks ago


Houston, Texas, United States Sonic Automotive Full time
Job Summary

As a Service BDC Coordinator at MOMENTUM VOLKSWAGEN, you will be responsible for generating sales appointments with customers who contact the dealership via the internet for service of new and/or pre-owned vehicles. This role requires a high level of professionalism, accuracy, and courtesy in responding to customer inquiries.

Key Responsibilities
  • Respond to internet inquiries with courtesy, accuracy, and professionalism.
  • Promptly and accurately enter all customer inquiry data into the CRM.
  • Generate service appointments.
  • Conduct phone surveys to assess customer preferences and quality of experience.
  • Effectively utilize lead management tools.
  • Compile all necessary reports, forms, and other documentation on a timely basis.
  • Perform cashier duties as requested.
  • Perform other job-related duties as assigned.
Requirements
  • Excellent verbal and written communication skills.
  • Strong MS Office Suite computer skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Ability to work in a call center environment.
  • Strong organizational and time management skills.
  • Ability to read and comprehend rules, regulations, policies, and procedures.
About Us

MOMENTUM VOLKSWAGEN is a Sonic Automotive family dealership that offers a supportive and dynamic work environment. Our team is committed to providing exceptional customer service and promoting career growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer experiences, we encourage you to apply for this exciting opportunity.



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