Senior iGaming Operations Manager

6 days ago


Saddle Brook, New Jersey, United States Resorts World New York Full time
Job Summary

We are seeking a highly skilled and experienced Senior iGaming Operations Manager to join our team at Resorts World New York. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our mobile and iGaming platforms.

Key Responsibilities
  • Operational Oversight: Manage all aspects of mobile and online casino games, including customer support, fraud prevention, and new game development.
  • Performance Monitoring: Track the performance of games and promotions, identifying areas for improvement and implementing strategies to increase customer loyalty and ROI.
  • Campaign Development: Develop and implement campaign strategies to drive customer engagement and retention, working closely with cross-functional teams to align marketing efforts.
  • Team Leadership: Recruit, manage, lead, and motivate a team of professionals, ensuring they have the skills and knowledge to deliver exceptional customer experiences.
  • Responsible Gaming: Demonstrate a commitment to responsible gaming practices, ensuring that all team members are aware of and adhere to our company's policies and procedures.
Requirements
  • Experience: Proven experience in online casino operations, preferably in the sports betting and casino industry.
  • Leadership Skills: Strong leadership skills, with the ability to manage and motivate a team of professionals.
  • Data Analysis: Ability to analyze data and make informed decisions, using metrics such as KPIs, active users, and integrations.
  • Communication: Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
  • Adaptability: Ability to adapt to changing priorities and deadlines, working in a fast-paced environment.
Work Environment

The work environment at Resorts World New York is dynamic and fast-paced, with a focus on delivering exceptional customer experiences. As a Senior iGaming Operations Manager, you will be expected to work collaboratively with our teams to achieve our business objectives.

Language Skills

Fluency in English is required, with a second language a plus. Ability to read, analyze, and interpret documents, as well as respond to common inquiries from employees or guests.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to create, read, and analyze spreadsheets of statistical data.



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