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Fraud Prevention Analyst

2 months ago

Saddle Brook, New Jersey, United States Resorts World New York Full time
Position Overview:

This role involves examining payment behaviors and wagering patterns to prevent money laundering and fraudulent activities. The individual will support the Payments Manager in addressing issues related to credit card and other payment frauds.

Key Responsibilities
  • Authenticate and validate customer identities and relevant documentation.
  • Engage with clients regarding account and payment inquiries, resolving issues while ensuring exceptional customer service.
  • Investigate financial discrepancies on accounts and assess risks associated with third-party processors.
  • Monitor, analyze, and report various fraud trends, escalating critical findings to the Team Leader.
  • Document incidents, bugs, and operational malfunctions impacting both external and internal processes for the Team Leader's review.
  • Collaborate closely with the compliance team.
  • Work in conjunction with KYC, Payments, and Customer Support teams.
  • Provide regular updates on departmental performance and highlight any shifts in risk profiles.
  • Coordinate with other teams and departments to resolve issues and ensure efficient first-time resolutions.
  • Manage escalations and follow up on customer and agent-related issues.
Qualifications
  • Preferred experience in casinos or sports betting.
  • Preferred background in iGaming.
  • Excellent customer service abilities.
  • Familiarity with electronic payment systems.
  • Self-motivated with a strong sense of ownership and accountability for outcomes.
  • Ability to manage multiple tasks and excel in a fast-paced environment.
  • College degree or a minimum of three years of relevant experience.
Work/Educational Experience
  • Must be at least 21 years of age.
  • Possess a high school diploma or equivalent.
  • Must be able to obtain and maintain the necessary gaming license.
Job Requirements

To successfully perform this role, the individual must be able to fulfill each responsibility effectively. The requirements listed below represent the knowledge, skills, and abilities necessary for this position. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Physical Demands:
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While executing the duties of this position, the Team Member is regularly required to communicate verbally and audibly. The Team Member is also regularly required to stand, walk, sit, and utilize hands to manipulate objects, tools, or controls. Occasionally, the Team Member may need to reach with hands and arms, climb, balance, stoop, stretch, bend, kneel, crouch, or crawl.

Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lifting or maneuvering at least fifteen (15) pounds and prolonged sitting during shifts.

Work Environment:
The characteristics of the work environment described here are representative of those that must be met by Team Members while performing the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

The noise level in the work environment may vary. When on the casino floor, the noise level can be loud. Team Members may also be exposed to tobacco smoke in designated areas. They must handle intoxicated guests professionally.

Due to the unpredictable nature of the hospitality and entertainment industry, Team Members must be flexible in their schedules to meet the business needs of the property.

The Company is dedicated to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age, sexual orientation, or any other status protected by law. We value the strength of diversity in our workforce.

Language Skills:
Ability to read, analyze, and interpret documents such as policy manuals and maintenance instructions. Ability to respond to common inquiries from other employees or guests. Fluency in English is required; a second language is a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group settings.

Mathematical Skills & Reasoning Ability:
Ability to perform basic mathematical operations and work with statistical data. Ability to create, read, and analyze spreadsheets. Ability to interpret various reports and maintain records as requested.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.