Director of Front Office Operations

2 months ago


Saddle Brook, New Jersey, United States Pyramid Global Hospitality Full time
Job Summary

We are seeking a highly skilled and experienced Director of Front Office Operations to join our team at Pyramid Global Hospitality. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our front desk and guest services.

Key Responsibilities
  • Front Desk Management: Oversee and manage the daily operations of the front desk, ensuring exceptional service standards are consistently met.
  • Guest Services: Act as the primary point of contact for guest inquiries, concerns, and special requests, providing timely and effective solutions.
  • Team Leadership: Monitor and manage front desk staff, ensuring they are well-trained, motivated, and delivering high-quality service.
  • Operational Efficiency: Assist in the development and implementation of policies and procedures to improve efficiency and guest satisfaction.
  • Reporting and Analysis: Prepare reports and conduct regular briefings with the front office team to ensure seamless operations.
Requirements
  • Experience: A minimum of three years of job-related experience in a similar role.
  • Communication Skills: Strong written and verbal communication skills.
  • Decision-Making: Strong decision-making and organizational skills.
  • Technical Skills: Proficiency in MS Office Suite (Word, Excel, Outlook) and experience with PMS systems is a plus.
  • Flexibility: Ability to work flexible hours, including nights, weekends, and holidays.
  • Teamwork: Ability to work on own initiative as well as part of a team.
  • Professionalism: Professional attitude and appearance.

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