Client Care Specialist

2 weeks ago


Culver City, California, United States Aveanna Full time
Position Overview:

The Aveanna Care Coordinator plays a vital role in supporting AveannaCare users, including participants, clients, care providers, and reimbursement recipients, ensuring the smooth operation of AveannaCare services.

Key Responsibilities:
  1. Uphold Aveanna's Core Values in all interactions.
  2. Manage incoming communications effectively.
  3. Oversee and audit attendance and punch records within AveannaCare.
  4. Update and maintain Employee and Client Service Accounts.
  5. Generate reports and process data imports as necessary, including in a SQL reporting environment.
  6. Adhere to payroll and billing deadlines.
  7. Engage with regional centers, families, and care providers for follow-ups.
  8. Complete Special Incident Reports (SIRs) and ensure compliance with Regional Center guidelines.
  9. Address payroll and punch discrepancies.
  10. Analyze and resolve issues related to AveannaCare operations.
  11. Utilize professional communication and conflict resolution strategies.
  12. Evaluate data-related issues and prioritize tasks based on feedback.
  13. Perform additional duties as required.

The above duties represent a summary of the primary responsibilities associated with this role. Additional tasks may be assigned as necessary.

Qualifications:
  1. A Bachelor's degree is preferred but not mandatory.
  2. At least one year of experience in payroll or customer service within the last four years.
  3. Exceptional interpersonal skills; self-motivated and results-driven.
  4. Strong analytical and decision-making abilities.
  5. Proficient in Microsoft Windows, Word, Excel, and capable of learning Aveanna's proprietary software.
  6. Able to manage multiple tasks efficiently; strong organizational skills are essential.
  7. Comfortable working in a fast-paced environment.
  8. Bilingual in Spanish is preferred.

Aveanna provides outstanding community-based services to over 20,000 clients with Intellectual and Developmental Disabilities across the nation. We value diversity and offer competitive compensation and benefits.

If you are dedicated to making a difference in the lives of others and seek a supportive work environment, this opportunity may be for you.



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