ServiceNow Platform Manager

1 week ago


Plano, Texas, United States Diverse Lynx Full time

About the Job:

We are seeking an experienced ServiceNow administrator to join our team at Diverse Lynx LLC. This is a full-time contract position in McLean, VA or Plano, TX with a hybrid work arrangement.

Job Summary:

The ideal candidate will have 8+ years of experience managing the ServiceNow platform, preferably with expertise in CMDB Discovery and Service Mapping. They will be responsible for administering, monitoring, reporting, and maintaining a CMDB on ServiceNow.

Responsibilities:

  • Manage and maintain the ServiceNow instance, including configuration, customization, and troubleshooting.
  • Develop and implement process improvements to increase efficiency and effectiveness.
  • Collaborate with application owners to understand application topology and relational requirements for service mapping.
  • Analyze and resolve issues reported by users, providing empathetic listening and customer service.

Requirements:

  • Bachelor's degree in computer science, information systems, or a related field (or equivalent work experience).
  • 8+ years of experience managing ServiceNow platform, preferably with CMDB Discovery and Service Mapping experience.
  • Broad exposure to IT infrastructure and application landscape, with technical depth in ITSM processes.
  • Excellent communication and problem-solving skills.

Estimated Salary: $120,000 - $150,000 per year, depending on experience.



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