ServiceNow Platform Manager
1 week ago
About the Job:
We are seeking an experienced ServiceNow administrator to join our team at Diverse Lynx LLC. This is a full-time contract position in McLean, VA or Plano, TX with a hybrid work arrangement.
Job Summary:
The ideal candidate will have 8+ years of experience managing the ServiceNow platform, preferably with expertise in CMDB Discovery and Service Mapping. They will be responsible for administering, monitoring, reporting, and maintaining a CMDB on ServiceNow.
Responsibilities:
- Manage and maintain the ServiceNow instance, including configuration, customization, and troubleshooting.
- Develop and implement process improvements to increase efficiency and effectiveness.
- Collaborate with application owners to understand application topology and relational requirements for service mapping.
- Analyze and resolve issues reported by users, providing empathetic listening and customer service.
Requirements:
- Bachelor's degree in computer science, information systems, or a related field (or equivalent work experience).
- 8+ years of experience managing ServiceNow platform, preferably with CMDB Discovery and Service Mapping experience.
- Broad exposure to IT infrastructure and application landscape, with technical depth in ITSM processes.
- Excellent communication and problem-solving skills.
Estimated Salary: $120,000 - $150,000 per year, depending on experience.
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