Senior ServiceNow ITSM Consultant

6 days ago


Plano, Texas, United States Diverse Lynx Full time
Job Summary

We are seeking an experienced Servicenow_IT Service Management, Servicenow consultant to join our team at Diverse Lynx LLC. As a key member of our implementation team, you will be responsible for delivering complex ServiceNow implementations in large-scale environments.

About the Role

This is a contract position based in Plano, TX, and requires a minimum of 10 years of experience in technology implementation with a focus on ServiceNow. The ideal candidate will have expertise in ITSM modules, including Incident, Problem, Change, Service Catalog, Knowledge, Reports, Security Operations, and integrations such as LDAP, SSO, REST API, etc. Strong understanding of configuration management databases (CMDB) and data management principles is essential.

The selected candidate will lead our team in implementing IT service management tools and driving continuous improvements. They will work closely with functional and technical consultants to gather requirements and design sprints. Experience in developing complex catalog items, customizing Service Portal widgets and pages, and working with Orchestrator and Workflow Editor to configure workflows and automate tasks is highly desirable.

Key Responsibilities

- Develop and maintain the CMDB to ensure up-to-date configuration items and processes
- Create and implement custom widgets, complex pages, and resolving UI performance bottlenecks
- Ensure configuration data is available when needed to support associated servicemanagement processes
- Implement ServiceNow APIs, Workflows, UI Pages, UI Macros, Business Scripts, and other technologies listed in the base job description

Requirements

- Minimum 10+ years of experience in technology implementation with a focus on ServiceNow
- Expertise in ITSM modules and integration
- Strong understanding of CMDB and data management principles
- Experience leading teams in implementing IT service management tools and driving continuous improvements

Benefits

Diverse Lynx LLC offers a competitive salary range of $110,000 - $140,000 annually, commensurate with experience. Additionally, we promote a diverse workforce and support equal employment opportunities. If you are a motivated professional with a passion for delivering high-quality ServiceNow solutions, please apply. We look forward to hearing from you.

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