IT Service Management Specialist

3 weeks ago


Plano, Texas, United States Diverse Lynx Full time

About the Role:

Diverse Lynx LLC is seeking an experienced ServiceNow professional to fill this exciting opportunity. As a ServiceNow administrator, you will play a key role in ensuring the smooth operation of our ServiceNow instance.

Key Responsibilities:

  • Administer and maintain the ServiceNow instance, ensuring optimal performance and functionality.
  • Develop and implement process improvements to enhance efficiency and productivity.
  • Collaborate with stakeholders to gather requirements and ensure effective service mapping.
  • Provide excellent customer service, responding to user inquiries and resolving issues promptly.

What We Offer:

  • A competitive estimated salary range of $120,000 - $150,000 per year, depending on experience.
  • A dynamic and supportive work environment with opportunities for growth and development.
  • The chance to work with a talented team of professionals who share your passion for ServiceNow and IT service management.

Requirements:

  • 8+ years of experience managing ServiceNow platform, preferably with CMDB Discovery and Service Mapping experience.
  • Bachelor's degree in computer science, information systems, or a related field (or equivalent work experience).
  • Excellent communication and problem-solving skills.


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