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Retail Operations Leader
2 months ago
As a Retail Operations Leader, you are expected to guide your store team towards achieving sales performance goals through proactive coaching, fostering a team-oriented selling atmosphere, and ensuring operational excellence. This encompasses recruiting, hiring, and training a store team to deliver an outstanding customer experience.
To excel in this position, you will:
- Motivate the store team to reach their highest potential
- Implement strategies to maximize growth and opportunities
- Foster an inclusive and engaged store environment
- Enhance the customer experience through operational excellence
- Surpass customer expectations in every interaction
- Directs store personnel in achieving sales, service, and operational objectives.
- Establishes clear performance expectations and ensures the store team is trained in sales, customer service, and operations to meet company standards.
- Embodies company values and leads by example as an active mentor.
- Effectively communicates priorities and sales-driving information to equip store staff to capitalize on business opportunities.
- Guides the team in identifying, recommending, and implementing changes to enhance productivity.
- Takes a proactive role in recruiting for the store and embraces diversity by cultivating an inclusive store environment.
- Achieves store business objectives, including sales, customer service, and operational targets.
- Develops action plans and follows up on execution to optimize sales and drive consistent performance outcomes.
- Collaborates and presents opportunities with data-driven insights and recommendations while utilizing reports to make informed decisions.
- Engages in business outreach initiatives and communicates leads to the Multi-Unit Manager and Business Outreach team.
- Identifies performance improvement opportunities and collaborates with the Regional Manager to devise effective plans to address and manage issues.
- Ensures accurate store scheduling to maintain proper staffing for executing initiatives, operational tasks, and delivering on customer promises.
- Guarantees that store staff is trained on all internal operational functions.
- Stays updated on corporate communications, directives, initiatives, policies, and procedures.
- Implements store programs to enhance efficiencies in sales, service, operations, and branding.
- Creates an engaged and inclusive store atmosphere where contributions are acknowledged and valued.
- Establishes a culture of learning and development, ensuring training resources are utilized effectively.
- Acts as a role model for all store team members and provides enthusiastic motivational leadership.
- Develops a steady pipeline of external talent through recruitment efforts.
- Conducts regular store meetings to ensure all team members are informed of company directives.
- Ensures the store team is trained on customer service standards and delivers an exceptional customer experience.
- Leads the store team to exceed customer expectations and achieve a high Net Promoter Score (NPS).
- Utilizes customer feedback to take appropriate actions and resolve concerns effectively.
- Ensures the store's visual presentation aligns with brand standards and marketing initiatives are executed as directed.
Qualifications:
- Minimum 3 years of experience in leading, managing, and developing retail teams.
- Creative individual demonstrating sound judgment and awareness of business dynamics.
- Self-driven, results-oriented, and strategic thinker.
- Strong organizational and leadership capabilities.
- Excellent written and verbal communication skills.
- Exhibits active listening and problem-solving abilities.
- Proven track record in training and developing high-performing store teams.
- Proficient in technology systems, applications, Microsoft Office, and video conferencing tools.
- Able to operate a computer and POS system effectively.
•Ability to stand and walk for the majority of the work shift, frequently bend, squat, twist, lift up to 50 lbs., climb a ladder to reach merchandise and/or supplies, and distinguish between fabric patterns and colors.
Pay Range: $ /hr
We consider an individual's skills, background, and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Our company values diversity and provides equal employment opportunities to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.
