Parts Sales Representative

2 weeks ago


Sioux Falls, South Dakota, United States Midwest Peterbilt Group Full time

Job Overview

Position Level
Undisclosed

Location
Midwest Peterbilt Group

Work Arrangement
N/A

Employment Type
Full Time

Required Education
High School Diploma

Compensation
Undisclosed

Travel Requirements
None

Work Schedule
Day Shift

Department
Sales

Position Summary

Role and Responsibilities:

The Parts Sales Representative in the Phone Room is tasked with enhancing the profitability of the Parts Department by delivering exceptional customer service in accordance with established sales protocols.


Key Responsibilities:

1. Identify necessary replacement parts based on customer inquiries or descriptions of issues.

2. Advise customers on alternative parts or modifications when exact replacements are unavailable.

3. Process parts orders received via telephone.

4. Utilize computer systems or catalogs to ascertain part numbers and pricing.

5. Manage and fulfill telephone orders for parts.

6. Prepare damage estimates and communicate them to customers.

7. Maintain a tidy and organized workspace.

8. Complete required training for the parts department.

9. Participate in scheduled meetings related to parts operations.

Qualifications:

Education and Experience:

High School diploma or GED; or a comparable combination of education and experience.

Proficient computer skills are essential.

Preferred: 1 year of experience in the heavy-duty truck sector.

Prior experience in a call center environment is advantageous.

The Midwest Peterbilt Group is an EEO/AA employer. Candidates may be subject to a pre-employment background check, physical examination, drug screening, and alcohol testing.

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