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Inside Parts Sales Representative
2 months ago
Ziegler CAT is seeking a highly motivated and customer-focused Inside Parts Sales Person to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, identifying customer needs, and recommending solutions to meet those needs.
Key Responsibilities- Customer Service: Provide superior customer service to customers through face-to-face interactions or over the phone, ensuring a positive experience and building strong relationships.
- Parts Identification: Help customers determine the correct parts needed, verify availability, and make recommendations to ensure timely delivery.
- Order Processing: Determine the correct parts and their availability, complete parts orders, and enter shipping information into our parts ordering system.
- Supply Chain Management: Determine the supplying facility and mode of transportation for parts shipment, ensuring efficient and cost-effective delivery.
- Backorder and Return Management: Process backorders, returns, and exchanges in a timely and efficient manner.
- Team Collaboration: Assist team members with group and team sales, providing a link between different departments during the sales process.
- Communication: Communicate with customers for sales, follow-ups, and addressing potential issues, ensuring a high level of customer satisfaction.
- Teamwork: Work collaboratively with team members and superiors to achieve sales goals and objectives.
- Quote Preparation: Prepare quotes for service work, engines, machines, and parts, ensuring accuracy and completeness.
- Customer Support: Assist customers with basic issues or concerns by taking action, providing alternatives, or escalating the issue to a more experienced team member.
- Workplace Safety: Maintain a safe and productive workplace, adhering to specific environmental standards and departmental guidelines.
- Education: High School Diploma or GED required; 2-year degree preferred.
- Experience: 2+ years in diesel engine, construction or agriculture equipment, or automotive parts or service.
- Skills: Positive attitude, teamwork, basic computer skills, Microsoft Outlook, basic telephone experience, and basic customer service skills.
- Personal Characteristics: Customer Focus, Teamwork, Learning Orientation, Efficiency, and Sociability.
- Standing, sitting, walking, use of hands, talking, and hearing.
This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. Ziegler CAT will reasonably accommodate the known disabilities of qualified disabled individuals. Authorization to work in the United States is required. Ziegler CAT is an equal opportunity employer and welcomes applications from diverse candidates.
