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Associate Account Manager-Small Group Sales Specialist

2 months ago

Phoenix, Arizona, United States Blue Cross Blue Shield of Arizona Full time
About the Role

We are seeking a highly skilled and experienced Associate Account Manager-Small Group Sales to join our team at Blue Cross Blue Shield of Arizona. As a key member of our commercial sales and service team, you will be responsible for servicing and managing mid-market employer groups with eligible employees.

Key Responsibilities
  • Develop and maintain effective relationships with employers, brokers, team members, and BCBSAZ departmental associates.
  • Act as a customer advocate by providing direct communication to resolve escalated service inquiries with urgency.
  • Manage broker/customer expectations while striving to achieve prompt resolution of issues by collaborating with internal functional experts.
  • Track and analyze process metrics to determine root causes of issues.
  • Coordinate and conduct formal/informal well-structured and precise enrollment meetings to maximize membership growth.
Requirements
  • 2 years of customer service experience analyzing and solving customer issues.
  • High School Diploma or GED in General Field of Study.
  • Resident Life and Disability license required or can be obtained within 90 days of date of hire.
Preferred Qualifications
  • Microsoft Office skills.
  • Exceptional writing and presentation skills, including the ability to clearly and concisely explain technical information to a variety of audiences.
  • Exceptional research, organizational, and project management skills.
  • Ability to multi-task, including understanding multiple products and benefits within each product.
Essential Job Functions and Responsibilities
  • Call providers to verify benefits for immediate care needs.
  • Non-Cor Blue service issues, including Health Equity, Optum, Specialty, BlueCard.
  • Prior carrier deductible report credits coordination BCBS/client programming inquiries.
  • CPA changes.
  • Employer Amendments.
  • Packet Requests.
  • ID card issues.
  • No State approvals.
  • Admin/portal training.
  • Section code requests.
  • Open Enrollment spreadsheet review and handling.
  • Gain complete understanding of BCBSAZ policies, procedures, and workflows.
  • Ensure receipt of signed Group Master Contracts and amendments when required, as well as facilitate and resolve issues/changes from brokers or groups relating to these documents.
  • Service and coordinate the BCBSAZ products and services to employer groups.
  • Assist client service manager in the installation of new group account.
  • Assist in completing renewal group paperwork.
  • Provide training to brokers/groups on BCBSAZ capabilities.
  • Monitor and maintain the integrity of the electronic workflow queues.
  • Assist account management staff in promoting wellness initiatives to our groups.
  • Provide monthly service activity reports to Sr. Manager Client Services.
  • Follow up with brokers/groups on delinquent accounts.
  • Maintain the knowledge to discuss BCBSAZ policy and procedural changes to brokers/groups as needed.
Required Competencies
  • Microsoft Office skills.
  • Exceptional writing and presentation skills, including the ability to clearly and concisely explain technical information to a variety of audiences.
  • Exceptional research, organizational, and project management skills.
  • Ability to multi-task, including understanding multiple products and benefits within each product.
  • Ability to articulate clearly via email and phone.
  • Ability to work well in a fast-paced environment with competing priorities.
  • Compassionate.
  • Issue ownership to provide end-to-end resolution.
Our Commitment

Blue Cross Blue Shield of Arizona is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected group.